Windows Server

kevin milroy · Guest

I have issue of RAW failing because it does not create a config package due
to install of Windows Server SP1.
This issue is detailed in MS KB897342.
http://support.microsoft.com/default.aspx?scid=kb;en-us;897342
The solution is to remove Windows Server SP1.

I had never run the Remote Access Wizard prior to installing SBS2003 SP1
according to MS SBS2003 Sp1 resolves issue....not

My question to group is:
Since I am already on SBS 2003 SP1 will removing Windows Server SP1 require
a reinstall of SBS 2003 SP1?
I hoping not ...but your valued input is requested.
any other things I should know.

Thanks
This is a great newsgroup

Brandy Nee [MSFT] · Guest

Hello Kevin,

Thank you for posting to the SBS Newsgroup.

I am sorry for the delayed response due to weekend. Please understand that
the newsgroups are staffed weekdays by Microsoft Support professionals to
answer your systems and applications questions. Your understanding is
greatly appreciated!

I understand that the Remote Access Wizard does not create a Connection
Manager Configuration package. If I have misunderstood your issue, please
let me know.

Please take your time to read though all my information first and then
perform the steps:

1> I am sorry that from your description, I cannot have a clear idea what
exact SP1 you have installed on Server.

a. Windows Server 2003 SP1. OR

b. Windows Small Business Server 2003 SP1.

2> If you ONLY had Windows Server 2003 SP1 installed currently, please
continue installing rest SP1 patches. As we described in KB 897342, there
are many Known issues may occur if you ONLY install Windows Server 2003
SP1.

You do not need to remove Windows Server 2003 SP1, just follow the
instructions below to continue installing rest of the SP1 patches:

For detail instructions to install SBS 2003 SP1, please refer to the
following SBS 2003 SP1 download page.

[Note]: Please read it carefully and follow the instruction strictly to
complete the installation.

Downloading and Installing Windows Small Business Server 2003 Service Pack
1
http://download.microsoft.com/download/e/0/f/e0fee8ce-768d-41c0-8871-9bc48e0
b3fc3/ToDownLoadFilesandReadInstructions.htm

For the Windows Small Business Server 2003 Premium SP1 which includes ISA
2004/SQL SP4, you need to order it.
http://go.microsoft.com/fwlink/?LinkId=45336

Installation Instructions for Service Pack 1 for Windows Small Business
Server 2003, Standard Edition:
http://download.microsoft.com/download/2/e/9/2e902d14-da2e-43ba-8bd6-6d258f5
356b6/SP1Setup_std.htm

Installation Instructions for Service Pack 1 for Windows Small Business
Server 2003, Premium Technologies
http://download.microsoft.com/download/2/e/9/2e902d14-da2e-43ba-8bd6-6d258f5
356b6/SP1Setup_prem.htm

3> If you had Windows Small Business Server 2003 SP1 installed on SBS
Server, then please help to gather following information for
troubleshooting:

1. You still do not need to remove Windows Server 2003 SP1.

2. Did you follow the web links (step 2>) above to install Windows Small
Business Server 2003 SP1?

3. Did you successfully install SBS SP1? Did you meet any error message
when you installing it? If yes, what is the error message? Please type the
error message word by word to the Newsgroup.

4. If you successfully install SBS SP1, please help to gather following
error information:

a. What is the exact error message when you running Remote Access Wizard?
Please type the error message word by word to the Newsgroup for accurate
research.

b. Please zip the file locates at C:\Program Files\Microsoft Windows Small
Business Server\Support\rraslog.txt, and send to my mailbox:
v-branee@microsoft.com.

c. On the server, run "eventvwr" (without quotation marks), check whether
there is any error. If yes, double click it, click the Copy button and
paste the full content to the Newsgroup.

Please take your time to perform the steps above and collect the
information for us to troubleshoot your issue. If anything is unclear,
please feel free to let me know. I am looking forward to hearing from you!

Best regards,

Brandy Nee

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security
======================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

When opening a new thread via the web interface, we recommend you check the
"Notify me of replies" box to receive e-mail notifications when there are
any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.

Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
======================================================
This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------

kevin milroy · Guest

Thank you for the response-
I have SBS 2003 SP1 installed on my server, I installed SBS 2003 SP1
successfully in August 2005 with no problems.
As part of the install I recall a step was included where the server was
updated to Win Server 2003 Sp1
Therefore, it Win 3K SP1 is reflected in my installed apps.
The server has been running fine.

The Remote Access Wizard runs almost to the end then hangs-
The error message is exactly as the KB below details
http://support.microsoft.com/default.aspx?scid=kb;en-us;897342

The portion of the rraslog.txt where error is idenitified is below:

Updating CMP template returned OK
Updating CMS template returned OK
Updating SED template returned OK
Creating proxy configuration file returned OK
*** Running IExpress to build the package returned ERROR 80004005
*** ERROR: Cannot delete temp directory CMP1FFA.tmp
Specifying error location (in CMAK) returned OK
*** CRRASCommit::CommitCMAK returned ERROR 80004005
*** CRRASCommit::CommitEx returned ERROR 80004005

The app event log error reads:
Application Hang Category 101 Event ID 1002
Hanging application sbsrras.exe ver 5.2.2651.0 hang module, hungapp, ver
0.0.0.0.0

Any direction would be appreciated
Kevin

""Brandy Nee [MSFT]"" <v-branee@online.microsoft.com> wrote in message
news:Au3Imd04FHA.3936@TK2MSFTNGXA01.phx.gbl...

Brandy Nee [MSFT] · Guest

Hello Kevin,

Thank you for posting back!

I have read though the rraslog.txt file you sent to me, and I found the
same error information as you attached in our Newsgroup.

Updating CMP template returned OK
Updating CMS template returned OK
Updating SED template returned OK
Creating proxy configuration file returned OK
*** Running IExpress to build the package returned ERROR 80004005
*** ERROR: Cannot delete temp directory CMP1FFA.tmp
Specifying error location (in CMAK) returned OK
*** CRRASCommit::CommitCMAK returned ERROR 80004005
*** CRRASCommit::CommitEx returned ERROR 80004005

Based on my experience, this issue may occur if:

a. The Clientapps directory is moved to other location.

b. Applied Windows Server 2003 SP1 but SBS SP1.

As you have installed full SBS 2K3 SP1, let's check whether the clientapps
directory is pointing to an invalid location. I would like to know if you
moved the Clientapps directory to other location.

While we moving Clietnapps directory to other location, we need at last
change the following key to set the new path:
"HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\SmallBusinessServer\clientsetup"

Please refer to:
830254 How to move the client programs folder to another location in
Windows
http://support.microsoft.com/?id=830254

So, if you have moved the ClientApps, please double check the registry key
followed by the article Q830254 to make sure that ClientAppsRoot value has
the correct data.

Please take your time to perform the steps. If you have any updates, please
feel free to let me know. I am looking forward to hearing from you!

Best regards,

Brandy Nee

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security
======================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

When opening a new thread via the web interface, we recommend you check the
"Notify me of replies" box to receive e-mail notifications when there are
any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.

Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
======================================================
This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------

kevin milroy · Guest

Brandy

I believe we are onto the issue

We did move the ClientApps folder from C:\ClientApps to
D:\ClientApps\ClientApps

We shared the folder D:\ClientApps (Not sub folder)

We changed ClientAppsRoot reg subkey to D:\ClientApps (Not sub folder)

We left a folder (not shared) in C:\ClientApps which has nothing in except
SBScert

The Permissions on the D:\ClientApps were not set to full control

Would you suggest?

1) Correct shared folder to D:\ClientApps\ClientApps

2) Correct permissions

3) Correct Reg Sub key to D:\ClientApps\ClientApps

4) delete C:\ClientApps

Reboot and try and run Wizard....

Let me know

Thanks

Kevin

""Brandy Nee [MSFT]"" <v-branee@online.microsoft.com> wrote in message
news:X8hew4D5FHA.1144@TK2MSFTNGXA01.phx.gbl...

Brandy Nee [MSFT] · Guest

Hello Kevin,

Thank you for posting back!

Please see my following suggestions:

a. Correct permissions on D:\ClientApps\ClientApps per step 3 and step 4 in
KB 830254.

b. Change the registry key path to D:\ClientApps\ClientApps.

c. Rename C:\ClientApps.

c. Test the issue again.

Please take your time to perform the issue. If you have any updates, please
feel free to let me know. I am looking forward to hearing from you!

Best regards,

Brandy Nee

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security
======================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

When opening a new thread via the web interface, we recommend you check the
"Notify me of replies" box to receive e-mail notifications when there are
any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.

Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
======================================================
This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------

kevmil · Guest

Brandy

I have done as suggested and issue persists.

Remote access wizard Hangs in same spot. (right at end)

a) I amended sharing and permissions for D:\ClientApps\ClientApps as per
step 3 & 4 of KB article

b) I amended reg key to D:\CientApps\ClientApps

c) I renamed C:\clientapps to C:\clientappsold I rebooted server and tested-
same result

Some other feedback:

My RWW and Outlook RPC over http work fine.

My certificate is correct and matches my A record.

I have only 1 NIC in server and have a Sonicwall Firewall I do not use ISA
or SQL but do have the Premium version of SBS 2003 SP1.

When running CEICW I get error when running wizard at "Setting up firewall",
not sure if this is because I choose not to use ISA or some parameter needs
to be tweaked?

It allows me to finish but I don't get to the end where password protocols
are set....

Do you have any other suggestion?

My guess is something was tweaked when we moved Clientapps from
C:\clientapps to the D:\Clientapps\Clientapps

Your input is appreciated

kevin

""Brandy Nee [MSFT]"" <v-branee@online.microsoft.com> wrote in message
news:FHEItaQ5FHA.2672@TK2MSFTNGXA02.phx.gbl...

Brandy Nee [MSFT] · Guest

Hello Kevin,

Thank you for posting back!

I understand that there is only 1 NIC installed on the SBS 2K3 Server, and
you got another issue when you running CEICW. Please understand that we
need to troubleshoot issues one by one, in case they are related.

May I know whether you are running Standard or Premium SBS 2K3 Server? You
mentioned "I do not use ISA or SQL", I need to know whether ISA and SQL
have being installed on server.

Please do the following and provide me with the log files:

1. Download the Regmon and filemon application from following link:

<http://www.sysinternals.com/ntw2k/source/filemon.shtml>
<http://www.sysinternals.com/ntw2k/source/regmon.shtml>

2. Reproduce the issue, before you click the Finish button (the error
message prompted out), start the Filemon application.

3. Click the Finish button to repro the issue, and then stop the filemon
and email me the log.

4. Repeat step 2 and 3 with Regmon tool and email me with the log file.

Thanks a lot for your time and co-operation, and I am looking forward to
hearing from you!

Best regards,

Brandy Nee

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security
======================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

When opening a new thread via the web interface, we recommend you check the
"Notify me of replies" box to receive e-mail notifications when there are
any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.

Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
======================================================
This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------

Brandy Nee [MSFT] · Guest

Hello Kevin,

Thank you for posting back!

Please start the Regmon and filemon applications one by one before the
issue or error message comes out, after that, stop the applications and
please send me the log files afterwards.

Thanks a lot for your time and co-operation! I am looking forward to
hearing from you!

Best regards,

Brandy Nee

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security
======================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

When opening a new thread via the web interface, we recommend you check the
"Notify me of replies" box to receive e-mail notifications when there are
any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.

Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
======================================================
This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------

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