Windows Server

Guest

Hello. I've just installed fresh SBS2003 Premium (without SP1) until
ToDo list.
The 'Help and Support' service worked fine.

Then, I installed ISA 2000 and run 'Connect to the Internet'
wizard.
After this, Help and Support service hangs on every SECOND search for
about 5 minutes, and after this time, search ends normally. Every time
Help and Support service after one normal search, second search does
with hang and so on.

I tried all suggestions that find into this newsgroup for example:
%SYSTEMROOT%\PCHEALTH\HELPCTR\Binaries/helpsvc /svchost netsvcs
/regserver /install or as shown in
http://www.kellys-korner-xp.com/xp_h.htm#h&s

but nothing helped.

Please, any suggestions.

Charles Yang [MSFT] · Guest

HI,

Welcome to SBS newsgroup.

Issue description:
=============

I understand that you encountered problem when using "Help and search"
function on SBS 2003 server.

Analyzing and suggestions:
==============

Generally speaking, the Help and Support Center may consume considerable
resources, and it may take a few minutes to finish the search in some
circumstance. Therefore, the system may become unresponsive during the
search.

If this is not the case, let's perform a Clean Boot to troubleshoot the
issue. A Clean Boot will allow us to isolate any device drivers or programs
that are loading at startup that may be causing a conflict with other
device drivers or programs that are installed in your computer.

A. Click Start, click Run, type "msconfig" (without the quotation marks)
and click OK.
B. Select "Selective Startup" and remove the checks from each item below
the Selective Startup option.
C. On the "Services" tab, click Enable All.
D. Check "Hide all Microsoft Services", click Disable All and clear "Hide
all Microsoft Services".
E. Click the OK button and then Click Yes to restart your computer.
F. Try again.

Related information:

310353 How to Perform a Clean Boot in Windows XP
http://support.microsoft.com/?id=310353

If the issue still exists, you may also try to reinstall the Help and
Support Center and see if it helps:

A. Open Windows Explorer.
B. Navigator to the C:\windows\inf\ folder.
C. Right-click the pchealth.inf file and click Install.

If this still not work, please follow the steps below to rebuild Help and
Support center. Please kindly go through the steps above before try the
steps below:

Remove the .cab files from the Package store folder, and then rebuild the
original Help and Support Center:

a. Click Start, click Run, type "cmd" (without the quotation marks), and
then click OK to open a command prompt. Type "net stop helpsvc" (without
the quotation marks), and then press ENTER.
b. Type "cd /d <windir>\pchealth\helpctr" (without the quotation marks),
where <windir> is the Windows folder, and then press ENTER.
c. Type "rd packagestore /s /q" (without the quotation marks), and then
press ENTER.
d. Type "cd binaries" (without the quotation marks), and then press ENTER.
e. Type "start /w helpsvc /svchost netsvcs /regserver /install" (without
the quotation marks), and then press ENTER.
f. If any of the following processes are running, stop them:

helpsvc.exe
helphost.exe
helpctr.exe

To stop a process, right-click the taskbar, and then click Task Manager.
Click the Processes tab, click the process you want to stop, and then click
End Process.

g. At the command prompt, type "net start helpsvc" (without the quotation
marks), and then press ENTER.
3. If the Help and Support Center has not been customized by an OEM, skip
to the next step. If the Help and Support Center has been customized by an
OEM, completely refresh the Help and Support Center:

a. Click Start, click Run, type "cmd" (without the quotation marks), and
then click OK to open a command prompt. Type "net stop helpsvc" (without
the quotation marks), and then press ENTER.
b. Type "cd /d <windir>\pchealth\helpctr" (without the quotation marks),
where <windir> is the Windows folder, and then press ENTER
c. Type "rd packagestore /s /q" (without the quotation marks), and then
press ENTER.
d. Type "rd installedskus /s /q" (without the quotation marks), and then
press ENTER.
e. Type "cd binaries" (without the quotation marks), and then press ENTER.
f. Type "start /w helpsvc /svchost netsvcs /regserver /install" (without
the quotation marks), and then press ENTER.
g. Type "start /w helpsvc /register" (without the quotation marks), and
then press ENTER.
h. If any of the following processes are running, stop them:

helpsvc.exe
helphost.exe
helpctr.exe

To stop a process, right-click the taskbar, and then click Task Manager.
Click the Processes tab, click the process you want to stop, and then click
End Process.

i. At the command prompt, type "net start helpsvc" (without the quotation
marks), and then press ENTER.

Hope the above information helpful to your issue. Please feel free to post
back your results, I am glad to be of further assistance. Thanks for your
effort on the issue.

Best regards,

Charles Yang (MSFT)

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security

======================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

When opening a new thread via the web interface, we recommend you check the
"Notify me of replies" box to receive e-mail notifications when there are
any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.

Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
======================================================
This posting is provided "AS IS" with no warranties, and confers no rights.

=====================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
=====================================================

This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------
| From: avisas@freemail.lt
| Newsgroups: microsoft.public.windows.server.sbs
| Subject: Help and Support Center hangs on second search
| Date: 21 Oct 2005 08:37:55 -0700
| Organization: http://groups.google.com
| Lines: 20
| Message-ID: <1129909075.218742.110320@g49g2000cwa.googlegroups.com>
| NNTP-Posting-Host: 195.14.163.146
| Mime-Version: 1.0
| Content-Type: text/plain; charset="iso-8859-1"
| X-Trace: posting.google.com 1129909080 11167 127.0.0.1 (21 Oct 2005
15:38:00 GMT)
| X-Complaints-To: groups-abuse@google.com
| NNTP-Posting-Date: Fri, 21 Oct 2005 15:38:00 +0000 (UTC)
| User-Agent: G2/0.2
| X-HTTP-UserAgent: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1;
FDM; .NET CLR 1.1.4322),gzip(gfe),gzip(gfe)
| Complaints-To: groups-abuse@google.com
| Injection-Info: g49g2000cwa.googlegroups.com; posting-host=195.14.163.146;
| posting-account=225PEg0AAABvW8jt7F7HKoTqiQIdTLkv
| Path:
TK2MSFTNGXA01.phx.gbl!TK2MSFTNGP08.phx.gbl!newsfeed00.sul.t-online.de!t-onli
ne.de!news.glorb.com!postnews.google.com!g49g2000cwa.googlegroups.com!not-fo
r-mail
| Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windows.server.sbs:163404
| X-Tomcat-NG: microsoft.public.windows.server.sbs
|
| Hello. I've just installed fresh SBS2003 Premium (without SP1) until
| ToDo list.
| The 'Help and Support' service worked fine.
|
| Then, I installed ISA 2000 and run 'Connect to the Internet'
| wizard.
| After this, Help and Support service hangs on every SECOND search for
| about 5 minutes, and after this time, search ends normally. Every time
| Help and Support service after one normal search, second search does
| with hang and so on.
|
| I tried all suggestions that find into this newsgroup for example:
| %SYSTEMROOT%\PCHEALTH\HELPCTR\Binaries/helpsvc /svchost netsvcs
| /regserver /install or as shown in
| http://www.kellys-korner-xp.com/xp_h.htm#h&s
|
| but nothing helped.
|
| Please, any suggestions.
|
|

Guest

Hi, Charles Yang (MSFT)
Thanks for your effort,

I tried all your three suggested methods, but problem
remains :(

I can search some keyword in 'Help and Support Center' for first time
successfully and quickly. When I try to search once more, the same
keyword for example - 'Help and Support Center' hangs. No running
'green squares', no additional noticeable CPU activity
on CPU Usage History curve, no reaction on any click in this Help
service, no any bad log events. After about 5 minutes the search
becomes alive and ends normally. I tried safe mode, tried to reinstall
through .inf file, tried to rebuild this service as you suggested, but
nothing helped.

I need to close Help and support center after every one search, and
reopen it , when I want to use it. There is the only way to avoid
hanging, yet.

Thank you.

Charles Yang [MSFT] · Guest

HI,

Thanks for updates.

The issue seems to be so wired, please change the search option to limit
the search fields to see if you can still reproduce the issue. For example,
you can set return to 15 results per provider.

Thanks for your cooperate on this issue. As I know, the help and support
will search a lot of resources, so we might encounter some delay.

Best regards,

Charles Yang (MSFT)

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security

======================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

When opening a new thread via the web interface, we recommend you check the
"Notify me of replies" box to receive e-mail notifications when there are
any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.

Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
======================================================
This posting is provided "AS IS" with no warranties, and confers no rights.

=====================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
=====================================================

This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------
| From: avisas@freemail.lt
| Newsgroups: microsoft.public.windows.server.sbs
| Subject: Re: Help and Support Center hangs on second search
| Date: 24 Oct 2005 05:24:43 -0700
| Organization: http://groups.google.com
| Lines: 22
| Message-ID: <1130156683.421255.21270@g47g2000cwa.googlegroups.com>
| References: <1129909075.218742.110320@g49g2000cwa.googlegroups.com>
| <nZDLQPG2FHA.3936@TK2MSFTNGXA01.phx.gbl>
| NNTP-Posting-Host: 195.14.163.146
| Mime-Version: 1.0
| Content-Type: text/plain; charset="iso-8859-1"
| X-Trace: posting.google.com 1130156688 21111 127.0.0.1 (24 Oct 2005
12:24:48 GMT)
| X-Complaints-To: groups-abuse@google.com
| NNTP-Posting-Date: Mon, 24 Oct 2005 12:24:48 +0000 (UTC)
| In-Reply-To: <nZDLQPG2FHA.3936@TK2MSFTNGXA01.phx.gbl>
| User-Agent: G2/0.2
| X-HTTP-UserAgent: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1;
FDM; .NET CLR 1.1.4322),gzip(gfe),gzip(gfe)
| Complaints-To: groups-abuse@google.com
| Injection-Info: g47g2000cwa.googlegroups.com; posting-host=195.14.163.146;
| posting-account=225PEg0AAABvW8jt7F7HKoTqiQIdTLkv
| Path:
TK2MSFTNGXA01.phx.gbl!TK2MSFTNGP08.phx.gbl!newsfeed00.sul.t-online.de!t-onli
ne.de!news.glorb.com!postnews.google.com!g47g2000cwa.googlegroups.com!not-fo
r-mail
| Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windows.server.sbs:163991
| X-Tomcat-NG: microsoft.public.windows.server.sbs
|
| Hi, Charles Yang (MSFT)
| Thanks for your effort,
|
| I tried all your three suggested methods, but problem
| remains :(
|
| I can search some keyword in 'Help and Support Center' for first time
| successfully and quickly. When I try to search once more, the same
| keyword for example - 'Help and Support Center' hangs. No running
| 'green squares', no additional noticeable CPU activity
| on CPU Usage History curve, no reaction on any click in this Help
| service, no any bad log events. After about 5 minutes the search
| becomes alive and ends normally. I tried safe mode, tried to reinstall
| through .inf file, tried to rebuild this service as you suggested, but
| nothing helped.
|
| I need to close Help and support center after every one search, and
| reopen it , when I want to use it. There is the only way to avoid
| hanging, yet.
|
| Thank you.
|
|

Guest

Hi, Charles Yang
Thanks for your patience,

I tried to set return results option for 5 results per provider in
'Help and Support Center' search options. This didn't help.

This problem disappeared, when I turned off searching in Microsoft
Knowledge Base option. After this, the search is always quick and
without hanging.
I can connect to Internet from this server and I made all windows
updates through windows update page. May be I need to do some
configurations in ISA server, if I want to use search in Microsoft
Knowledge Base option.

But the most interesting part in this problem was, that every first
search for some keyword in Help center was without hanging and every
second search was with hanging, when search Microsoft Knowledge Base
option was turned on.

Thank You

Charles Yang [MSFT] · Guest

HI,

Thanks for updates.

The issue seems to occurs when you search information on internet second
time, the issue seems to be wired. We can not reproduce it on our test
machine. Thanks for your kindly reply, we will also forward this to our Dev
teams to see if they can find if the problem of the system design, in the
mean time, please also stop anti-virus software to see if the problem can
be resolved.the issue can be caused by many factors.

For automatically configured the ISA server, we suggest you refer to
following KB article to configure your SBS network:

825763 How to configure Internet access in Windows Small Business Server
2003
http://support.microsoft.com/?id=825763

In additional, please also disable any third party filter on ISA to test if
the problem can be resolved. If possible, please also check if the issue
only occurs on your SBS server, does the issue occurs on other client
computer?

Thanks again for your effort on this issue, please do not hesitate to post
back your concerns on this issue. I am glad to be of assistance.

Best regards,

Charles Yang (MSFT)

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security

======================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

When opening a new thread via the web interface, we recommend you check the
"Notify me of replies" box to receive e-mail notifications when there are
any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.

Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
======================================================
This posting is provided "AS IS" with no warranties, and confers no rights.

=====================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
=====================================================

This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------
| From: avisas@freemail.lt
| Newsgroups: microsoft.public.windows.server.sbs
| Subject: Re: Help and Support Center hangs on second search
| Date: 26 Oct 2005 00:41:25 -0700
| Organization: http://groups.google.com
| Lines: 21
| Message-ID: <1130312485.685515.150240@o13g2000cwo.googlegroups.com>
| References: <1129909075.218742.110320@g49g2000cwa.googlegroups.com>
| <1130156683.421255.21270@g47g2000cwa.googlegroups.com>
| <jy4mUeT2FHA.3220@TK2MSFTNGXA01.phx.gbl>
| NNTP-Posting-Host: 195.14.163.146
| Mime-Version: 1.0
| Content-Type: text/plain; charset="iso-8859-1"
| X-Trace: posting.google.com 1130312491 1986 127.0.0.1 (26 Oct 2005
07:41:31 GMT)
| X-Complaints-To: groups-abuse@google.com
| NNTP-Posting-Date: Wed, 26 Oct 2005 07:41:31 +0000 (UTC)
| In-Reply-To: <jy4mUeT2FHA.3220@TK2MSFTNGXA01.phx.gbl>
| User-Agent: G2/0.2
| X-HTTP-UserAgent: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1;
FDM; .NET CLR 1.1.4322),gzip(gfe),gzip(gfe)
| Complaints-To: groups-abuse@google.com
| Injection-Info: o13g2000cwo.googlegroups.com; posting-host=195.14.163.146;
| posting-account=225PEg0AAABvW8jt7F7HKoTqiQIdTLkv
| Path:
TK2MSFTNGXA01.phx.gbl!TK2MSFTNGP08.phx.gbl!newsfeed00.sul.t-online.de!t-onli
ne.de!border2.nntp.dca.giganews.com!border1.nntp.dca.giganews.com!nntp.gigan
ews.com!postnews.google.com!o13g2000cwo.googlegroups.com!not-for-mail
| Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windows.server.sbs:164583
| X-Tomcat-NG: microsoft.public.windows.server.sbs
|
| Hi, Charles Yang
| Thanks for your patience,
|
| I tried to set return results option for 5 results per provider in
| 'Help and Support Center' search options. This didn't help.
|
| This problem disappeared, when I turned off searching in Microsoft
| Knowledge Base option. After this, the search is always quick and
| without hanging.
| I can connect to Internet from this server and I made all windows
| updates through windows update page. May be I need to do some
| configurations in ISA server, if I want to use search in Microsoft
| Knowledge Base option.
|
| But the most interesting part in this problem was, that every first
| search for some keyword in Help center was without hanging and every
| second search was with hanging, when search Microsoft Knowledge Base
| option was turned on.
|
| Thank You
|
|

Guest

Hi, Charles Yang
Thanks for your support,

Charles Yang [MSFT] · Guest

HI,

Thanks for updates.

After researching, we found the problem should be caused by the Internet
connection issue. Before we go any further, can I assume that you are using
ISA 2004?

If so, please make sure that if on your ISA firewall policy section, the
localhost is applied to all the user and the protocol should be HTTPS HTTP
NTP Ident. Please also make sure that you have rerun CEICW to make sure
that "Ask unauthorized user for authorize" will be unchecked. (This should
be caused by the help and support services run on local system account, by
default system account will not be allowed to access internet.

If possible, please also offer us the ISA log: you can collect ISA log
follow the suggestion below:

Please also collect your latest ISA log and send to me, pleas save it as
the W3C format.

You can find the log files at the following locations.
C:\Program Files\Microsoft ISA Server\ISALogs

I really appreciate your understanding on this issue. I am currently making
research on this issue also. Please feel free to post back your results. I
am glad to be of further assistance.

Best regards,

Charles Yang (MSFT)

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security

======================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

When opening a new thread via the web interface, we recommend you check the
"Notify me of replies" box to receive e-mail notifications when there are
any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.

Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
======================================================
This posting is provided "AS IS" with no warranties, and confers no rights.

=====================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
=====================================================

This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------
| From: avisas@freemail.lt
| Newsgroups: microsoft.public.windows.server.sbs
| Subject: Re: Help and Support Center hangs on second search
| Date: 28 Oct 2005 10:17:45 -0700
| Organization: http://groups.google.com
| Lines: 43
| Message-ID: <1130519865.242941.21320@g14g2000cwa.googlegroups.com>
| References: <1129909075.218742.110320@g49g2000cwa.googlegroups.com>
| <1130312485.685515.150240@o13g2000cwo.googlegroups.com>
| <6vRPwTg2FHA.2904@TK2MSFTNGXA01.phx.gbl>
| NNTP-Posting-Host: 195.14.163.146
| Mime-Version: 1.0
| Content-Type: text/plain; charset="iso-8859-1"
| X-Trace: posting.google.com 1130519870 28122 127.0.0.1 (28 Oct 2005
17:17:50 GMT)
| X-Complaints-To: groups-abuse@google.com
| NNTP-Posting-Date: Fri, 28 Oct 2005 17:17:50 +0000 (UTC)
| In-Reply-To: <6vRPwTg2FHA.2904@TK2MSFTNGXA01.phx.gbl>
| User-Agent: G2/0.2
| X-HTTP-UserAgent: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1;
FDM; .NET CLR 1.1.4322),gzip(gfe),gzip(gfe)
| Complaints-To: groups-abuse@google.com
| Injection-Info: g14g2000cwa.googlegroups.com; posting-host=195.14.163.146;
| posting-account=225PEg0AAABvW8jt7F7HKoTqiQIdTLkv
| Path:
TK2MSFTNGXA01.phx.gbl!TK2MSFTNGP08.phx.gbl!newsfeed00.sul.t-online.de!t-onli
ne.de!news.glorb.com!postnews.google.com!g14g2000cwa.googlegroups.com!not-fo
r-mail
| Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windows.server.sbs:165616
| X-Tomcat-NG: microsoft.public.windows.server.sbs
|
| Hi, Charles Yang
| Thanks for your support,
|
| > please also stop anti-virus software to see if the
| > problem can be resolved.
| I have not any anti-virus software installed.
|
| > we suggest you refer to
| > following KB article to configure your SBS network:
| > 825763 How to configure Internet access in Windows Small Business Server
| > 2003 http://support.microsoft.com/?id=825763
| I don't made any changes due to this article, because all my settings
| was as refered in this article.
|
| > In additional, please also disable any third party filter on ISA to test
| > if the problem can be resolved.
| No any additional third party filters on ISA. I don't made any
| additional configurations on ISA, only this which was made by 'connect
| to Internet wizard'.
|
| > If possible, please also check if the issue only occurs on your SBS
| > server, does the issue occurs on other client computer?
| I have not connected clients yet.
| By the way, I tried installing the same SBS 2003 with the same
| installation steps on other computer in
| another place (at home). I got the same situation and the same problem.
|
| Experiment:
| 1. Search for keyword 'client' in 'Help and Support Center' when check
| box 'Microsoft Knowledge Base' is turned off = 2 seconds.
| 2. I turned on 'Microsoft Knowledge Base' check box and search for
| keyword 'client'. The search not hangs, I can see running squares and
| 'Help and support center' responds to my clicks. Search time = 30
| seconds. No any results from 'Microsoft Knowledge Base'
| 3. I search for keyword 'client' once again. 'Help and support center'
| hangs, no running green squares, no responds to may clicks. Search
| time = 4 minutes. No any results from 'Microsoft Knowledge Base'. When
| I pushed on 'Microsoft Knowledge Base' topic, I get message, that I
| must to connect to Internet to use this search option. But I have
| internet connection and can browse Microsoft site.
|
| Thank You
|
|

Guest

Hi Charles Yang,

| After researching, we found the problem should be caused by the
Internet
| connection issue. Before we go any further, can I assume that you are
| using ISA 2004?

No. I am using ISA 2000 (ver.3.0.1200.166 SP1).

Thanks for your effort

--
Best regards,
Avisas mailto:avisas@freemail.lt

Charles Yang [MSFT] · Guest

HI,

Thanks for your emails,

After checking the ISA log carefully, I found when you use Help and
Support, you encountered HTTP error 407, it should be a denied error by
authentication issue. Just as I referred on my reply, please follow the
steps below:

ISA 2000:

1. Open ISA server managements.
2. Right click the SBS server node choose the properties.
3. On the Outgoing web request tab, make sure that "Ask unauthorized user
for identification is unechecked.
4. Restart the ISA services.

This issue should be caused by your ISA 2000 need authentication for
outgoing web request while in help and support center, we use anonymous
access to internet which will be blocked by ISA 2000 by default, as this
user did not belong to Internet user group.

Thanks so much for your understanding on this issue, please feel free to
let me know the results. I am glad to help you.

Best regards,

Charles Yang (MSFT)

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security

======================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

When opening a new thread via the web interface, we recommend you check the
"Notify me of replies" box to receive e-mail notifications when there are
any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.

Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
======================================================
This posting is provided "AS IS" with no warranties, and confers no rights.

=====================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
=====================================================

This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------
| From: avisas@freemail.lt
| Newsgroups: microsoft.public.windows.server.sbs
| Subject: Re: Help and Support Center hangs on second search
| Date: 2 Nov 2005 07:31:18 -0800
| Organization: http://groups.google.com
| Lines: 15
| Message-ID: <1130945478.631236.105860@z14g2000cwz.googlegroups.com>
| References: <1129909075.218742.110320@g49g2000cwa.googlegroups.com>
| <1130519865.242941.21320@g14g2000cwa.googlegroups.com>
| <qvMhU6f3FHA.1172@TK2MSFTNGXA01.phx.gbl>
| NNTP-Posting-Host: 195.14.163.146
| Mime-Version: 1.0
| Content-Type: text/plain; charset="iso-8859-1"
| X-Trace: posting.google.com 1130945490 16703 127.0.0.1 (2 Nov 2005
15:31:30 GMT)
| X-Complaints-To: groups-abuse@google.com
| NNTP-Posting-Date: Wed, 2 Nov 2005 15:31:30 +0000 (UTC)
| In-Reply-To: <qvMhU6f3FHA.1172@TK2MSFTNGXA01.phx.gbl>
| User-Agent: G2/0.2
| X-HTTP-UserAgent: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1;
FDM; .NET CLR 1.1.4322),gzip(gfe),gzip(gfe)
| Complaints-To: groups-abuse@google.com
| Injection-Info: z14g2000cwz.googlegroups.com; posting-host=195.14.163.146;
| posting-account=225PEg0AAABvW8jt7F7HKoTqiQIdTLkv
| Path:
TK2MSFTNGXA01.phx.gbl!TK2MSFTNGP08.phx.gbl!newsfeed00.sul.t-online.de!t-onli
ne.de!border2.nntp.dca.giganews.com!border1.nntp.dca.giganews.com!nntp.gigan
ews.com!postnews.google.com!z14g2000cwz.googlegroups.com!not-for-mail
| Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windows.server.sbs:166935
| X-Tomcat-NG: microsoft.public.windows.server.sbs
|
| Hi Charles Yang,
|
| | After researching, we found the problem should be caused by the
| Internet
| | connection issue. Before we go any further, can I assume that you are
| | using ISA 2004?
|
| No. I am using ISA 2000 (ver.3.0.1200.166 SP1).
|
| Thanks for your effort
|
| --
| Best regards,
| Avisas mailto:avisas@freemail.lt
|
|

Guest

Hello Charles,
Thanks for your effort,

I unchecked "Ask unauthorized user for identification", but this not
helped.
All this time I am working as Administrator with default configuration
for Administrator.

Thanks for your supporting

--
Best regards,
Avisas mailto:avisas@freemail.lt

Charles Yang [MSFT] · Guest

Hi,

Thanks for updates.

After checking your log files, we found the issue is still related with
your ISA configuration, please first check the following section as my
referred:

Based on my experience, this issue can occur if you created a Site and
Content Rule or Protocol Rule which is denying access to this user or to a
group which the user belongs to. If you do not want to block users from
accessing the Internet, I suggest you open ISA Management Console, go to
Servers and Arrays\ServerName\Access Policy\Site and Content Rule, open a
rule, click "Applies To" and make sure "Any request" is selected, do the
same things with all the rules; go to Protocol Rules and make sure all
rules appliy to "Any request". Go to Monitoring\Services and restart the
Firewall and Proxy services. Then check if everything is OK.

If the issue still exists, it is your best interest to send me your
ISAinfo, You can refer to my suggestion below:

ISAinfo for ISA 2000:

Please use the ISAinfo tool from the following web site to collect your ISA
information to me for further investigation.
http://www.isatools.org/isainfo.vbe

NOTE: Double click this .vbe will generate the log files.

Please feel free to let me know, if you have any further concerns. I will
be here waiting for your updates.

Best regards,

Charles Yang (MSFT)

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security

======================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

When opening a new thread via the web interface, we recommend you check the
"Notify me of replies" box to receive e-mail notifications when there are
any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.

Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
======================================================
This posting is provided "AS IS" with no warranties, and confers no rights.

=====================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
=====================================================

This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------
| From: avisas@freemail.lt
| Newsgroups: microsoft.public.windows.server.sbs
| Subject: Re: Help and Support Center hangs on second search
| Date: 7 Nov 2005 08:21:02 -0800
| Organization: http://groups.google.com
| Lines: 16
| Message-ID: <1131380462.407833.170740@z14g2000cwz.googlegroups.com>
| References: <1129909075.218742.110320@g49g2000cwa.googlegroups.com>
| <1130945478.631236.105860@z14g2000cwz.googlegroups.com>
| <N4EdRhB4FHA.2984@TK2MSFTNGXA01.phx.gbl>
| NNTP-Posting-Host: 195.14.163.146
| Mime-Version: 1.0
| Content-Type: text/plain; charset="iso-8859-1"
| X-Trace: posting.google.com 1131380468 31235 127.0.0.1 (7 Nov 2005
16:21:08 GMT)
| X-Complaints-To: groups-abuse@google.com
| NNTP-Posting-Date: Mon, 7 Nov 2005 16:21:08 +0000 (UTC)
| In-Reply-To: <N4EdRhB4FHA.2984@TK2MSFTNGXA01.phx.gbl>
| User-Agent: G2/0.2
| X-HTTP-UserAgent: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1;
FDM; .NET CLR 1.1.4322),gzip(gfe),gzip(gfe)
| Complaints-To: groups-abuse@google.com
| Injection-Info: z14g2000cwz.googlegroups.com; posting-host=195.14.163.146;
| posting-account=225PEg0AAABvW8jt7F7HKoTqiQIdTLkv
| Path:
TK2MSFTNGXA01.phx.gbl!TK2MSFTNGP08.phx.gbl!newsfeed00.sul.t-online.de!t-onli
ne.de!border2.nntp.dca.giganews.com!border1.nntp.dca.giganews.com!nntp.gigan
ews.com!postnews.google.com!z14g2000cwz.googlegroups.com!not-for-mail
| Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windows.server.sbs:168309
| X-Tomcat-NG: microsoft.public.windows.server.sbs
|
| Hello Charles,
| Thanks for your effort,
|
|
| I unchecked "Ask unauthorized user for identification", but this not
| helped.
| All this time I am working as Administrator with default configuration
| for Administrator.
|
|
| Thanks for your supporting
|
| --
| Best regards,
| Avisas mailto:avisas@freemail.lt
|
|

Guest

Hi, Charles Yang
Thanks for your support

	Windows Server Forum Index -> Small Business Server 2003	All times are GMT
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