Windows Server

Ariel Morg · Guest

Having problems with backups as they fail with inconsictance error...
I'm using the backup program that came with SBS.
I tried backing up both to tape and file with same result.
I made different selections of files , like picking files I know ain't
beeing modified.
It seems the backup is good , but in the server management snapin backup
shows up as "Failed"
Here's the log and I really hope someone can help me.:

24.10.2005 01:00
-------------------------------
Date: 24.10.2005
Time: 01:00
User: SYSTEM
-------------------------------

Backup Runner started.
NTMS session started successfully.
EnumerateNtmsObject(NTMS_LIBRARY) succeeded.
Will enumerate on 3 media libraries found.
GetNtmsObjectInformation(NtmsLibraryInfo) succeeded.
GetNtmsObjectInformation(NtmsLibraryInfo) succeeded.
Found an enabled library.
InventoryNtmsLibrary(NtmsInventoryOmid) succeeded.
Identify Media completed
EnumerateNtmsObject(NTMS_MEDIA_TYPE) succeeded.
Will enumerate on 1 media types found.
GetNtmsObjectInformation(NtmsMediaTypeInfo) succeeded.
GetNtmsObjectInformation(NtmsLibraryInfo) succeeded.
Found an enabled library.
InventoryNtmsLibrary(NtmsInventoryOmid) succeeded.
Identify Media completed
EnumerateNtmsObject(NTMS_MEDIA_TYPE) succeeded.
Will enumerate on 1 media types found.
GetNtmsObjectInformation(NtmsMediaTypeInfo) succeeded.
Found a tape media type in the library (4mm DDS).
Launching NTBackup: ntbackup.exe backup "@D:\Server Tools\Backup\Small
Business Backup Script.bks" /d "SBS Backup created on 24.10.2005 at 01:00"
/v:yes /r:no /rs:no /hc:on /m normal /j "Small Business Server Backup Job"
/l:s /p "4mm DDS" /UM
NTBACKUP LOG FILE: C:\Documents and Settings\SBS Backup User\Local
Settings\Application Data\Microsoft\Windows NT\NTBackup\data\backup08.log
=====================<BEGIN NTBACKUP LOG FILE>=====================
Backup Status
Operation: Backup
Active backup destination: 4mm DDS
Media name: "Media created 24.10.2005 at 01:00"

Volume shadow copy creation: Attempt 1.
Backup (via shadow copy) of "C: "
Backup set #1 on media #1
Backup description: "SBS Backup created on 24.10.2005 at 01:00"
Media name: "Media created 24.10.2005 at 01:00"

Backup Type: Normal

Backup started on 24.10.2005 at 01:03.
Backup completed on 24.10.2005 at 01:04.
Directories: 5458
Files: 4408
Bytes: 33 303 170
Time: 1 minute and 21 seconds
Backup (via shadow copy) of "D: "
Backup set #2 on media #1
Backup description: "SBS Backup created on 24.10.2005 at 01:00"
Media name: "Media created 24.10.2005 at 01:00"

Backup Type: Normal

Backup started on 24.10.2005 at 01:04.
Backup completed on 24.10.2005 at 02:52.
Directories: 1381
Files: 14004
Bytes: 7 917 094 766
Time: 1 hour, 48 minutes, and 6 seconds
Backup of "SJEF\Microsoft Information Store\First Storage Group"
Backup set #3 on media #1
Backup description: "SBS Backup created on 24.10.2005 at 01:00"
Media name: "Media created 24.10.2005 at 01:00"

Backup Type: Normal

Backup started on 24.10.2005 at 02:52.
Backup completed on 24.10.2005 at 03:37.
Directories: 4
Files: 7
Bytes: 3 819 086 526
Time: 44 minutes and 19 seconds
Backup (via shadow copy) of "System State"
Backup set #4 on media #1
Backup description: "SBS Backup created on 24.10.2005 at 01:00"
Media name: "Media created 24.10.2005 at 01:00"

Backup Type: Copy

Backup started on 24.10.2005 at 03:37.
Backup completed on 24.10.2005 at 03:46.
Directories: 284
Files: 2816
Bytes: 1 113 808 138
Time: 9 minutes and 14 seconds

----------------------

Verify Status
Operation: Verify After Backup
Active backup destination: 4mm DDS

Verify of "C:"
Backup set #1 on media #1
Backup description: "SBS Backup created on 24.10.2005 at 01:00"
Verify started on 24.10.2005 at 03:48.

Error: An inconsistency was encountered on the requested media.
Verify completed on 24.10.2005 at 03:48.
Directories: 95
Files: 274
Different: 0
Bytes: 31 426 773
Time: 16 seconds

----------------------

=======================<END NTBACKUP LOG FILE>=====================
NTBackup finished the backup with errors.

For more information about failed backups, see the article on
troubleshooting your backup at the following Web page:
http://go.microsoft.com/fwlink/?LinkId=18414

Backup ended at 24. oktober 2005 03:48
Backup Runner finished.

Les Connor [SBS Community · Guest

Hi Ariel,

In the system and application event logs, are there any errors logged that
would give a clue?

Why is there so little data on your C:\ drive?

--
Les Connor [SBS Community Member - SBS MVP]
-----------------------------------------------------------
SBS Rocks !
----------------------
"Tell me and I'll forget. Show me and I'll remember. Involve me and I'll
understand." - Confucius

"Ariel Morg" <ariel@(nospam)askerel.no> wrote in message
news:719FFE24-DD3F-45BE-9C81-6BD060B2E5CC@microsoft.com...

Brandy Nee [MSFT] · Guest

Hello Ariel,

Thank you for posting to the SBS Newsgroup.

Thanks a lot for Les Connor's input!

I understand that after you performed server Backup, you noticed "NTBackup
finished the backup with errors" in the Backup log. If I have misunderstood
your concern, please let me know.

Please take your time to see my following suggestions, if the issue
persists, please help to gather more detail error information for further
research:

========================

Suggestion:

In the Backup log you have applied, I notice the following error message:

"Error: An inconsistency was encountered on the requested media"

I find following two KB articles that have the same error symptom with your
issue. Please have a look and install the hotfix.

887975 "An inconsistency was encountered on the requested media" error when
you
http://support.microsoft.com/?id=887975

817765 The Windows backup utility does not succeed when you use a USB tape
drive
http://support.microsoft.com/?id=817765

=========================

Gather information:

If the issue persists, please help to gather following information:

1. You mentioned "It seems the backup is good , but in the server
management snapin backup shows up as "Failed"", I have several questions:

a. How did you know "backup is good"?

b. You mentioned "backup shows up as "Failed"", if you click Fail, is there
any error message shown to you? If yes, copy and paste the full content to
the Newsgroup.

2. If we run NTBackup manually to local drive and load the script created
by SBS backup, will this issue occur? To do so,

a. Click Start, click Run, type ntbackup, and then press Enter. The Backup
or Restore Wizard launches.

b. On the Welcome to the Backup or Restore Wizard page, click Advanced Mode.

c. Click the Backup tab. From the Job menu, choose Load Selections.

d. In the File Name box type %sbsprogramdir%\backup.

e. Click Small Business Backup Script.bks to select, and click Open.

f. Please choose your local drive as backup destination.

g. On the Backup tab, click Start Backup.

h. Can the problem be reproduced?

3. Please help to gather following log files for further research:

a. On the server, run "eventvwr" (without quotation marks), check whether
there is any error. If yes, double click it, click the Copy button and
paste the full content to the Newsgroup.

b. C:\Documents and Settings\SBS Backup User\Local Settings\Application
Data\Microsoft\Windows NT\NTBackup\data\backup08.log.

c. All log files in'%sbsprogramdir%\Support\Backup Logs.

Please take your time to perform the steps above and collect the
information for us to troubleshoot your issue. If anything is unclear,
please feel free to let me know. I am looking forward to hearing from you!

Best regards,

Brandy Nee

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security
======================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

When opening a new thread via the web interface, we recommend you check the
"Notify me of replies" box to receive e-mail notifications when there are
any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.

Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
======================================================
This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------

Ariel Morg · Guest

Hi Brady , thanks alot for your exstensive checklist and answer

-Yes you do got me right :)

Suggestions section.:
-Looked at your suggestions but I can't see this will apply to my case. I'm
using a HP Storageworks DAT 12/24 internal SCSI DSS3 drive. It is terminated
as to the manual , cleaned and I bought new tapes for it.As far as I can tell
it is compatible with Windows 2003 SBS.
Tried yesterday to rollback driver to see if it would make any difference
but no joy.

Gather Information Section.:

1a. I do not know the entire backup is good , but the files shows up at the
tape and I tried restore a few with no problems. So it's a guess it is good
from my side.

1b. What I mean with "It shows up as failed" , in the Servermanagement ->
Backup , it sais failed , failed , failed with dates all the way to the
bottom. I can click "View log" which is the log I pasted in here yesterday.
The log looks the same each day , only the dates are changing.

2a-h. Yes ! problem can be reproduced .I did try to make manual backups. As
I first suspected the tapedrive was blown , I tried backing up to a file
instead. This allso fails. I allso modified the backupscript to make a small
selection of files and thus speed up testinprocess for manual backup.The
backup "to file" fails with the same errors.I'm guessing this means there is
nothing wrong with my tape drive ?

3a Eventlog

Application Log Errors Related To The Error.:

Event Type: Error
Event Source: NTBackup
Event Category: None
Event ID: 8017
Date: 25.10.2005
Time: 03:46:31
User: N/A
Computer: PDC
Description:
NTBackup error: 'An inconsistency was encountered on the requested media.'
For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

Event Type: Error
Event Source: NTBackup
Event Category: None
Event ID: 8009
Date: 25.10.2005
Time: 03:46:31
User: N/A
Computer: PDC
Description:
End Verify of 'C:' 'Failed'
Consult the backup report for more detail.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

Event Type: Warning
Event Source: Userenv
Event Category: None
Event ID: 1524
Date: 25.10.2005
Time: 03:46:35
User: DOMAIN\SBS Backup User
Computer: PDC
Description:
Windows cannot unload your classes registry file - it is still in use by
other applications or services. The file will be unloaded when it is no
longer in use.
For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

Event Type: Error
Event Source: SmallBusinessServer
Event Category: SBS Backup
Event ID: 5634
Date: 25.10.2005
Time: 03:46:35
User: N/A
Computer: PDC
Description:
One or more components of Small Business Server Backup failed. For more
information, click Backup in Server Management, and view the log files.
For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

3b. backup09.log (as this is from this night)

Backup Status
Operation: Backup
Active backup destination: 4mm DDS
Media name: "Media created 25.10.2005 at 01:00"

Volume shadow copy creation: Attempt 1.
Backup (via shadow copy) of "C: "
Backup set #1 on media #1
Backup description: "SBS Backup created on 25.10.2005 at 01:00"
Media name: "Media created 25.10.2005 at 01:00"

Backup Type: Normal

Backup started on 25.10.2005 at 01:02.
Backup completed on 25.10.2005 at 01:03.
Directories: 5458
Files: 4414
Bytes: 35 265 268
Time: 1 minute and 22 seconds
Backup (via shadow copy) of "D: "
Backup set #2 on media #1
Backup description: "SBS Backup created on 25.10.2005 at 01:00"
Media name: "Media created 25.10.2005 at 01:00"

Backup Type: Normal

Backup started on 25.10.2005 at 01:03.
Backup completed on 25.10.2005 at 02:51.
Directories: 1394
Files: 14093
Bytes: 7 896 708 084
Time: 1 hour, 47 minutes, and 5 seconds
Backup of "SJEF\Microsoft Information Store\First Storage Group"
Backup set #3 on media #1
Backup description: "SBS Backup created on 25.10.2005 at 01:00"
Media name: "Media created 25.10.2005 at 01:00"

Backup Type: Normal

Backup started on 25.10.2005 at 02:51.
Backup completed on 25.10.2005 at 03:35.
Directories: 4
Files: 7
Bytes: 3 819 086 526
Time: 44 minutes and 20 seconds
Backup (via shadow copy) of "System State"
Backup set #4 on media #1
Backup description: "SBS Backup created on 25.10.2005 at 01:00"
Media name: "Media created 25.10.2005 at 01:00"

Backup Type: Copy

Backup started on 25.10.2005 at 03:35.
Backup completed on 25.10.2005 at 03:44.
Directories: 284
Files: 2815
Bytes: 1 113 798 172
Time: 9 minutes and 13 seconds

----------------------

Verify Status
Operation: Verify After Backup
Active backup destination: 4mm DDS

Verify of "C:"
Backup set #1 on media #1
Backup description: "SBS Backup created on 25.10.2005 at 01:00"
Verify started on 25.10.2005 at 03:46.

Error: An inconsistency was encountered on the requested media.
Verify completed on 25.10.2005 at 03:46.
Directories: 2940
Files: 2517
Different: 0
Bytes: 33 999 751
Time: 22 seconds

----------------------

3c. Backuplogs

Would really just be spam as they all look like the log from 3b except with
different dates.

Aditionally I'll add some info I don't know if is relevant , it seems like
the DHCP generates an error in the systemlog every other day to different
times.:

Systemlog.:

Event Type: Error
Event Source: DhcpServer
Event Category: None
Event ID: 1014
Date: 21.10.2005
Time: 14:02:20
User: N/A
Computer: PDC
Description:
The following problem occurred with the Jet database -1032: Jet database
read or write operations failed. If the computer or database has just been
upgraded, then this message can be safely ignored. If this message appears
frequently, either there is not enough disk space to complete the operation
or the database or backup database may be corrupt. To correct this problem,
either free additional space on your hard disk or restore the database.
After you restore the database, ensure that conflict detection is enabled in
DHCP server properties. For information about restoring the database, see
Help and Support Center. Additional Debug Information: JetBackup.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: f8 fb ff ff øûÿÿ

Event Type: Error
Event Source: DhcpServer
Event Category: None
Event ID: 1016
Date: 21.10.2005
Time: 14:02:20
User: N/A
Computer: PDC
Description:
The DHCP service encountered the following error when backing up the
database:
An error occurred while accessing the DHCP database. Look at the
DHCP server event log for more information on this error.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 2d 4e 00 00 -N..

Event Type: Error
Event Source: DhcpServer
Event Category: None
Event ID: 1010
Date: 21.10.2005
Time: 14:02:20
User: N/A
Computer: PDC
Description:
The DHCP service encountered the following error while cleaning up the
database:
An error occurred while accessing the DHCP database. Look at the
DHCP server event log for more information on this error.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 2d 4e 00 00 -N..

Hope this helps for solving my problem , please ask for more info if required.
Thanks to anyone who makes an effort to help people with posting in this
group :)

Greets , Ariel

""Brandy Nee [MSFT]"" wrote:

Ariel Morg · Guest

Hi again ,
First thanks alot for your answers , sitting here this morning with another
failed backup unfortunately and gonna try my best to fill in the missing
information so you might assist further :)

I do not got little data on my C: drive , but I modified the selections in
the backupscript to prevent trying to back up files that are in use.Pretty
much just wanting the backup to make a sucsessfull run before I widen my
selection again.

And here's the errors I get in the eventlog (applicationlog is only one with
errors)

Event Type: Error
Event Source: NTBackup
Event Category: None
Event ID: 8017
Date: 25.10.2005
Time: 03:46:31
User: N/A
Computer: PDC
Description:
NTBackup error: 'An inconsistency was encountered on the requested media.'
For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

Event Type: Error
Event Source: NTBackup
Event Category: None
Event ID: 8009
Date: 25.10.2005
Time: 03:46:31
User: N/A
Computer: PDC
Description:
End Verify of 'C:' 'Failed'
Consult the backup report for more detail.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

Event Type: Warning
Event Source: Userenv
Event Category: None
Event ID: 1524
Date: 25.10.2005
Time: 03:46:35
User: DOMAIN\SBS Backup User
Computer: PDC
Description:
Windows cannot unload your classes registry file - it is still in use by
other applications or services. The file will be unloaded when it is no
longer in use.
For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

Event Type: Error
Event Source: SmallBusinessServer
Event Category: SBS Backup
Event ID: 5634
Date: 25.10.2005
Time: 03:46:35
User: N/A
Computer: PDC
Description:
One or more components of Small Business Server Backup failed. For more
information, click Backup in Server Management, and view the log files.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

"Les Connor [SBS Community Member - SBS M" wrote:

Les Connor [SBS Community · Guest

Hi Ariel,

Don't deselect anything when you run the SBS backup wizard, just go with the
defaults.

Files in use are not an issue; the backup uses Volume Shadow Copy technology
to back up open files.

--
Les Connor [SBS Community Member - SBS MVP]
-----------------------------------------------------------
SBS Rocks !
----------------------
"Tell me and I'll forget. Show me and I'll remember. Involve me and I'll
understand." - Confucius

"Ariel Morg" <ariel@(nospam)askerel.no> wrote in message
news:53A7E4B6-6A8A-4C51-8242-19512ACC5EC9@microsoft.com...

Brandy Nee [MSFT] · Guest

Hello Ariel,

Thank you for posting back!

Thanks a lot for Les' input!

Ariel, I am sorry that from your reply, I still cannot have a clear idea
whether you have tried backing up to local drive. From the Event Log, I
still found the following error information:

"Error: An inconsistency was encountered on the requested media."

As Les said, we do not need to modify the settings in Backup script to
prevent it backing up open files, since we use Volume Shadow Copy service.

So I suggest that we rerun the Backup Wizard to create a new Backup script,
and manually run the NTBackup to local drive. To do so,

a. Expand to Server Management\Standard Management\Backup.

b. On the right pane, click Configure Backup.

c. Run the Windows Small Business Server Backup Wizard.

d. Backup Location: please select "Back up to a local hard disk ...".

e. Finish rest of the wizard.

f. Back to step b, click Backup Now.

g. Can this issue be reproduce?

h. Repeat the steps in my last reply to manually run NTBackup to local
drive. Will this issue occur?

If the issue persists even though you backup to local drive, please send
following log files to my mailbox again:

a. The Backupxx.log files in the folder 'C:\Documents and Settings\SBS
Backup User\Local Settings\Application Data\Microsoft\Windows
NT\NTBackup\data'.

b. The Sbsbackuplog0x.log files which can be located under the folder
'%sbsprogramdir%\Support\Backup Logs'.

c. On the server, run "eventvwr" (without quotation marks), check whether
there is any error. If yes, double click it, click the Copy button and
paste the full content to the Newsgroup.

My Mailbox: v-branee@microsoft.com.

I also found the following Document for you to better understand Volume
Shadow Copy in Backup.

How Volume Shadow Copy Service Works
http://www.microsoft.com/technet/prodtechnol/windowsserver2003/library/TechR
ef/2b0d2457-b7d8-42c3-b6c9-59c145b7765f.mspx

Please take your time to perform the steps above and collect the
information for us to troubleshoot your issue. If anything is unclear,
please feel free to let me know. I am looking forward to hearing from you!

Best regards,

Brandy Nee

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security
======================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

When opening a new thread via the web interface, we recommend you check the
"Notify me of replies" box to receive e-mail notifications when there are
any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.

Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
======================================================
This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------

Ariel Morg · Guest

Hi again and thanks for your replies :)

To quote myself from earlier posts.:

Post1:
"I tried backing up both to tape and file with same result"

Post2::
"2a-h. Yes ! problem can be reproduced .I did try to make manual backups.
As I first suspected the tapedrive was blown , I tried backing up to a file
instead. This allso fails. I allso modified the backupscript to make a
small selection of files and thus speed up testinprocess for manual
backup.The
backup "to file" fails with the same errors.I'm guessing this means there
is nothing wrong with my tape drive ?"

So , Yes I did try to backup to local drive , and yes it still fails :\
Guess I expressed myself wrong when saying "backup to file", should be
"backup to local drive"

I kinda figured and hoped that shadowcopy did what I thought , but thanks
for making this clear :)

Hope this additional info makes things a bit clearer

Regards , Ariel

""Brandy Nee [MSFT]"" <v-branee@online.microsoft.com> skrev i melding
news:O3lLUdg2FHA.3220@TK2MSFTNGXA01.phx.gbl...