Crina Li
Guest
|
 Posted:
Fri Nov 04, 2005 1:50 pm Post subject:
RE: Remote Access Service is Stopped |
|
|
Hi Steven,
Thank you for posting in SBS newsgroup.
To narrow down the problem, would you please help me collect the following
information?
1. Any changes were made to the SBS recently?
2. Does the SBS work normally after you restarted the service?
3. When the situation occurs, please run services.msc and check if Routing
and Remote Access and Microsoft Firewall services were stopped.
4. When the situation occurs, open ISA Server Management and check if ISA
is started.
5. Check if there are some applications results in the problem in Task
Manager.
Currently, please try the following to see if the problem can be solved:
1. Run rrasmgmt.msc, right-click your server and click Disable Routing and
Remote Access.
2. Re-run the CEICW and the Configure Remote Access wizard.
If the issue recurs, please help me collect the following information:
Step 1: Click Start, click Run, and then type "eventvwr" (without the
quotation marks), click OK.
Step 2: Right-click Application and select Save Log File As.
Step 3: Save it Application.evt.
Step 4: Repeat step 1 to 3 to save the Security and System event to
Security.evt and System.evt.
Step 5: Delete all the Application, Security and System log in the Event
Viewer.
Step 6: Restart the computer. Please reproduce the issue, and then save the
new Application, Security and System log to three new files and send them
to me.
Step 7: Get ipconfig /all on SBS.
Regarding the error lsasrv 40960 appears on SBS, as I know, this issue can
occur when you restart the SBS 2003 server. A service, for example, the
Windows Time service (W32Time), tries to authenticate before Directory
Services has started. You can just safely ignore the event as it will not
cause any adverse effects to the server. For more information, see:
823712 Event IDs 40960 and 40961 in the System Event Log When You Restart
http://support.microsoft.com/?id=823712
824217 LSASRV Event IDs 40960 and 40961 When You Promote a Server to a
Domain
http://support.microsoft.com/?id=824217
I would suggest you reboot the server again and see if the event does not
appear. type the following commands:
1. Net Stop NETLOGON
2. IPCONFIG /FLUSHDNS
3. IPCONFIG /REGISTERDNS
4. Net Start Netlogon
The issue could also be a similar to the problem described in the following
KB article:
826819 The Server Stops Responding and an Access Violation Occurs in
Lsass.exe
http://support.microsoft.com/?id=826819
If you have any questions or concerns regarding the issue, please do not
hesitate to let me know.
Best regards,
Crina Li (MSFT)
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
=====================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
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When opening a new thread via the web interface, we recommend you check the
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please "Reply to Group" so that others may learn and benefit from your
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Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.
For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.
Any input or comments in this thread are highly appreciated.
=====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.
--------------------
| Thread-Topic: Remote Access Service is Stopped
| | From: "=?Utf-8?B?U3RldmVuIEQ=?=" <StevenD@discussions.microsoft.com>
| Subject: Remote Access Service is Stopped
| Date: Thu, 3 Nov 2005 09:36:24 -0800
| | Newsgroups: microsoft.public.windows.server.sbs
| |
| Server: Microsoft SBS 2003 Premium ( ISA 2004 installed )
| SBS SP1 and Exchange SP1 installed
|
| issue: approximately every 2 weeks i a receive a error report from a
server
| with SBS2003 that i look after which states: Remote Access service is
stopped
| followed by information regarding that the service enables VPN and NAT.
|
| After this service stops all users on the network loose network
connectivity
| to the server and the internet as well as email. Outside access to the
server
| is also not available via VPN or remote desktop.
|
| Event Viewer does not even show the service stopping and the only error
that
| is even remotely close to the time of the service stopping is a Warning
in
| the system log related to LSASRV event ID 40960.
|
| If anyone can give me some insight as to the cause of this problem it
would
| be greatly appreciated.
| |
|
Crina Li
Guest
|
| Posted:
Fri Nov 11, 2005 9:50 am Post subject:
Re: Remote Access Service is Stopped |
|
|
Hi Steve,
Thanks for your reply.
Would you please help me confirm if you have APC software installed? If so,
you may need to remove the APC software from Add/Remove programs, and
reboot again to see if the problem can be solved.
You can download and install new APC software.
Hope the information help and I look forward to your reply.
Best regards,
Crina Li (MSFT)
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
=====================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
When opening a new thread via the web interface, we recommend you check the
"Notify me of replies" box to receive e-mail notifications when there are
any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.
Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.
For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.
Any input or comments in this thread are highly appreciated.
=====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.
--------------------
| From: whitenoiz@gmail.com
| Newsgroups: microsoft.public.windows.server.sbs
| Subject: Re: Remote Access Service is Stopped
| Date: 10 Nov 2005 02:53:20 -0800
| Organization: http://groups.google.com
||
| Hi. Did you find a resolution to this problem in the end?
|
| I am having a similar issue with a customer's SBS 2003 server. In our
| case the Routing and Remote Access service is stopping just after
| midnight every couple of days, and the only related event is an MSDE
| timeout
|
| I think the MSDE database used by the ISA Server for logging is
| crashing and all the depndant services (ie. Firewall Service and
| Routing and Remote Access Service) are therefore also stopping.
|
| I have disabled logging on the ISA Server to see if that helps to
| resolve the problem, but would be interested to if you have any other
| ideas?
|
| Thanks, Steve.
|
| |
|
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