Windows Server

Avir · Guest

Hi All,

We have a SBS 2003 server and a Windows 2003 Terminal Server.

Todya morning I installed a new SSL certificate (to enable RPC over
Internet). also I installed a
new licence for 20 users.

there is something wrong after making above two changes. now the mailbox
store won't mount, users cannot
connect to mailboxes. it shows an error Microsoft exchange information store
is unavailable.

In the Evenviewer applications i can see below error:

Process INETINFO.EXE (PID=1464). Topology Discovery failed, error
0x80040931.

other errors are:

Windows cannot determine the user or computer name. (Access is denied. ).
Group Policy processing aborted.
For more information, see Help and Support Center at

also in the active directory - in the Group Policy management Snap-in it
shows the Group Policy
Object was not found.

Could anybody advice what is the problem here? I have a limited knowledge
about this. ANy clue will
be very helpful for me.

thanks & best regards
Avir

Nathan Liu [MSFT] · Guest

Hello Avir,

Thank you for posting in the SBS newsgroup.

According to your description, I understand that the Exchange Server cannot
mount the mailbox store. If I have misunderstood the problem, please don't
hesitate to let me know.

To narrow down this issue, please answer and perform the following
questions and steps:

1. What's the exact error message when you try to mount the mailbox store
in the Exchange System Manager? Please make a screen shot of the error
message, and attach the file in your reply.

2. Please also paste the detailed contents of the Event error, such as
"Source, Event ID and Description".

3. Have you check the DNS SRV records for the SBS server?

816587 How to verify that SRV DNS records have been created for a domain
controller
http://support.microsoft.com/?id=816587

If you still get AD error after verifying good SRV records & Hosts records
IS pointing to the correct IP. Make sure all of the NICs in the SBS server
are pointing to the internal NIC for DNS name resolution and re-register
domain SRV records by running the following commands:

ipconfig /flushDNS
ipconfig /RegisterDNS
net stop netlogon
net start netlogon

4. Please run 'services.msc' (without the quotation marks) on the command
prompt on the SBS 2003 Server, and check the running status of the Exchange
services.

5. What's the size of the mailbox store? Please install the Exchange 2003
SP2, and then check if the issue can be reproduced.

Exchange Server 2003 SP2 Overview
http://www.microsoft.com/exchange/downloads/2003/sp2/overview.mspx

6. Please follow this suggestion to narrow down this problem:

a. Click Start, click Run, and then in the Open box, type "MSCONFIG"
(without the quotation marks). Click OK.

b. In the System Configuration Utility (MSConfig) window, click to select
the Selective Startup button.

c. Click to clear the check mark from the "Load startup items" below
Selective Startup.

d. Click the Services tab, click to check the "Hide All Microsoft Services"
box, and remove all the check marks from the remained Non-Microsoft
Services.

*Note: Please make sure that you do not uncheck the Microsoft services.

e. Click OK to close the MSConfig window. Click Yes when you are asked to
restart your computer in order to enable the changes.

f. After restarting, please check whether this issue will reoccur.

I appreciate your time and cooperation. If anything is unclear, please feel
free to let me know. I am looking forward to hearing from you.

Best regards,

Nathan Liu (MSFT)
Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security
======================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
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When opening a new thread via the web interface, we recommend you check the
"Notify me of replies" box to receive e-mail notifications when there are
any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.

Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
======================================================
This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------

Avir · Guest

Dear Nathan

Many thanks for your detailed reply.

I noticed that this problem is in the DNS. in the DNS Events I noticed
following errors:

The DNS server was unable to open Active Directory. This DNS server is
configured to obtain and use information from the directory for this zone and
is unable to load the zone without it. Check that the Active Directory is
functioning properly and reload the zone. The event data is the error code.

The DNS server was unable to open zone 2.168.192.in-addr.arpa in the Active
Directory. This DNS server is configured to obtain and use information from
the directory for this zone and is unable to load the zone without it. Check
that the Active Directory is functioning properly and reload the zone. The
event data is the error code.

Could you please guide how to fix this problem?

I really appreciate your help.

Thanks & best regards
Avir

""Nathan Liu [MSFT]"" wrote:

Nathan Liu [MSFT] · Guest

Hi Avir,

Thank you for your quick update.

Before we go any further, please let me know the following information so
that we can understand your situation more clearly.

1. What's the exact detailed DNS Events (Source, Event ID and Description)?

2. What's the exact error message when you try to mount the mailbox store
in the Exchange System Manager? Please make a screen shot of the error
message, and attach the file in your reply.

3. Please also paste the detailed contents of the Application Event error,
such as "Source, Event ID and Description".

Meanwhile, you can run netdiag & dcdiag with the /fix switch, and see if
this fixes the issue.

4. If the issue still occurs, we can use the "Change IP Address" Tool to
re-configure Network services such as DNS, DHCP:

a. Server Management -> Standard Management -> Internet and E-mail, and
then click "Change Server IP Address" in the right pane.

b. Type desired internal IP address of your SBS server. Note that you can
also input the same IP as what the internal NIC current has. By do thing,
the wizard will also attempt to re-configure the network services. For
example, it will delete the reverse lookup zone if the zone no longer
matches the new IP address, and create a new reverse lookup zone. You can
refer to the log file (C:\Program Files\Microsoft Windows Small Business
Server\Support named as changeiplog.txt) for more detailed information.

c. Once the wizard is completed, go to DNS Manager by running dnsmgmt.msc.

d. Expand to "Reverse Lookup Zones", and then the Reverse subnet for your
private network.

e. If there''s no PTR item for the internal IP, create one by right
clicking and choosing "New Pointer".

f. Correctly input the internal IP and the SBS "Host name".

5. If the above steps don''t help, please try KB 294328:

294328 How to Reinstall a Dynamic DNS Active Directory- Integrated Zone
http://support.microsoft.com/?id=294328

I appreciate your time and cooperation. If anything is unclear, please feel
free to let me know. I am looking forward to hearing from you.

Best regards,

Nathan Liu (MSFT)
Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security
======================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

When opening a new thread via the web interface, we recommend you check the
"Notify me of replies" box to receive e-mail notifications when there are
any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.

Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
======================================================
This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------

Avir · Guest

Dear Nathan

Thanks for your quick reply.

Below please find anwsers to your queries:

1. Below please find a copy of DNS Event:

The DNS server was unable to open Active Directory. This DNS server is
configured to obtain and use information from the directory for this zone and
is unable to load the zone without it. Check that the Active Directory is
functioning properly and reload the zone. The event data is the error code.""

2. When I try to Mount the Mailbox, following error occurs

"the action could not be completed because the m.exchange information store
service is unavailable.
be sure the service is running and you have network connectivity to the
M.Exchange Server Computer"

Operation: Retrieving Mount Information
ID no: C1041721
Exchange System manager

If I try to Start Exhange Server Information Store Service, it also results
in an error.

3. Below please find content of Application Event error:

Process INETINFO.EXE (PID=1276). Topology Discovery
failed, error 0x80040931.

4. I tried to run netdiag and dcdiag but it does not solve the problem.

5. I tried to change the IP address through the wizard. but got following
error:

än error occured while changing the IP address. Your server might be
partially configured..."

6. in the DNS - reverse Lookup Zone there is no information, it is Empty.

7. Could you please let me know what is PTR item for the internam Ip. where
I can find this setting?

8. I did not try the steps in KB294328

How to Reinstall a Dynamic DNS Active Directory- Integrated Zone
http://support.microsoft.com/?id=294328

Do you think that it might help? if yes I will try it.

Hope above information will help you to diagnose the problem.

Thanks for your support

regards
Avir

""Nathan Liu [MSFT]"" wrote:

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