Windows Server

paulie · Guest

My up to date notifications are anything but up to date. The sms triggered
synchronization occurs between 2 minutes and 2 hours after the email arrives
on the sbs server.

Some observations:

1. When I have my computer connected to the server using a vpn, the SMS
triggered synchronization occurs very soon after receipt of the email. Is
there any reason for this? Could it be because I entered the smtp text
message address on activesync, which is located on my laptop? Is there a
better place to input my text message smtp address? Perhaps I should input it
on the server somewhere, but where?

2. I have disable the direct push feature because none of my devices run
Mobile 5.0.

Crina Li · Guest

Hi Paulie,

Thank you for posting in SBS newsgroup.

From your post, my understanding on this issue is: After you configure the
Server ActiveSync feature on your Exchange 2003 Server for your SmartPhone
users, you find the Always-Up-To-Date (AUTD) notifications are sent between
2 minutes and 2 hours after the email arrives. If I have misunderstood your
concerns, please feel free to let me know.

Please try to change the value of the batching timer that is used by the
Always-up-to-date Notification based on the following KB article to see if
it helps:

873291 How to change the batching timer to control the Always-up-to-date
http://support.microsoft.com/?id=873291

Actually, when you enable AUTD notifications for your mobile users, if
there is any update on your users'' mailboxes, your Exchange Server will
send a SMTP message to the mobile carrier you configured in your Exchange
Server, and your mobile carrier router will issue a SMS control message and
send it to your mobile device which will trigger a background
synchronization with your Exchange mailbox via Server ActiveSync feature.

So if the problem still occurs, the only thing we need ensure from Exchange
server-side is whether the SMTP messages are generated and sent
successfully to your mobile carrier router. To verify these aspects, please
refer to the following online article:

822176 Troubleshoot Exchange 2003 Always-Up-To-Date Notification
http://support.microsoft.com/?id=822176

If the SMTP messages for AUTD notifications are generated and left your
Exchange 2003 Server successfully, we can draw a conclusion that your
Exchange ActiveSync feature works fine.

For more information, you also can refer to the Exchange 2003 deployment
guide and the following articles:

Mobile Access Using Exchange Server 2003 White Paper
http://www.microsoft.com/exchange/techinfo/outlook/MobileAccess.asp
http://www.microsoft.com/exchange/techinfo/outlook/OMA.asp

I hope the above information helps. Should you have any concerns, please
feel free to let me know.

Best regards,

Crina Li (MSFT)

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security

=====================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
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different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.

=====================================================

This posting is provided "AS IS" with no warranties, and confers no rights.
--------------------
| Thread-Topic: Up To Date Notifications
|| From: =?Utf-8?B?cGF1bGll?= <paulie@discussions.microsoft.com>
| Subject: Up To Date Notifications
| Date: Wed, 9 Nov 2005 16:29:07 -0800
| | Newsgroups: microsoft.public.windows.server.sbs
| |
| My up to date notifications are anything but up to date. The sms
triggered
| synchronization occurs between 2 minutes and 2 hours after the email
arrives
| on the sbs server.
|
| Some observations:
|
| 1. When I have my computer connected to the server using a vpn, the SMS
| triggered synchronization occurs very soon after receipt of the email.
Is
| there any reason for this? Could it be because I entered the smtp text
| message address on activesync, which is located on my laptop? Is there a
| better place to input my text message smtp address? Perhaps I should
input it
| on the server somewhere, but where?
|
| 2. I have disable the direct push feature because none of my devices run
| Mobile 5.0.
|
|
|

paulie · Guest

Hi Crina,

I read document 822176 as you instructed me to in your post. I followed the
instructions and everything is occuring normally except for what is detailed
in this portion of the document:

Crina Li · Guest

Hi Paulie,

Thanks for your reply.

To narrow down the problem, I recommend you use the following utility to
check the AUTD information to see if it is valid, you may send a screenshot
to me at v-crinal@microsoft.com:

Exchange 2003: Up-to-Date Notifications Troubleshooting
http://www.microsoft.com/downloads/details.aspx?FamilyId=7718A338-A9F5-43D6-
9E20-141189283C82&displaylang=en

Thanks for your time and I look forward to hearing from you.

Best regards,

Crina Li (MSFT)

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security

=====================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

When opening a new thread via the web interface, we recommend you check the
"Notify me of replies" box to receive e-mail notifications when there are
any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.

Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.

=====================================================

This posting is provided "AS IS" with no warranties, and confers no rights.
--------------------
| Thread-Topic: Up To Date Notifications
|| From: =?Utf-8?B?cGF1bGll?= <paulie@discussions.microsoft.com>
| References: <31BFDEBC-3050-42D8-BCC9-83CE2D47726E@microsoft.com>
<k1BMOed5FHA.1240@TK2MSFTNGXA02.phx.gbl>
| Subject: RE: Up To Date Notifications
| Date: Thu, 10 Nov 2005 13:43:04 -0800
| | Newsgroups: microsoft.public.windows.server.sbs
| |
|
| Hi Crina,
|
| I read document 822176 as you instructed me to in your post. I followed
the
| instructions and everything is occuring normally except for what is
detailed
| in this portion of the document:
|
| >Verify That the Message Was Processed by the Outlook Mobile Access
| >Categorizer
| >1. Click Start, point to Programs, point to Administrative Tools, and
then
| >click Event Viewer.
| >2. Click to select the Application log.
| >3. On the View menu, click Filter.
| >4. Click the Filter tab, and then type 10310 in the Event ID field.
| >This event indicates that the message was processed by the Outlook
Mobile >Access Categorizer. Event 10310 provides the user’s device
address, the
| >user’s alias, and the MessageID.
|
|
| My server does not generate message 10310. Instead I get message 10308.
| Is that a problem?
|
| Also, I went to the message tracker in the Exchange system manager and
it
| looks as though the recipient for these sms messages is my normal email
| address and not the smtp address that I specified in Active Sync. Does
this
| suggest that the SMS triggers are going to the wrong place?
|
| Any thoughts?
| ""Crina Li"" wrote:
|
| > Hi Paulie,
| >
| > Thank you for posting in SBS newsgroup.
| >
| > From your post, my understanding on this issue is: After you configure
the
| > Server ActiveSync feature on your Exchange 2003 Server for your
SmartPhone
| > users, you find the Always-Up-To-Date (AUTD) notifications are sent
between
| > 2 minutes and 2 hours after the email arrives. If I have misunderstood
your
| > concerns, please feel free to let me know.
| >
| > Please try to change the value of the batching timer that is used by
the
| > Always-up-to-date Notification based on the following KB article to see
if
| > it helps:
| >
| > 873291 How to change the batching timer to control the Always-up-to-date
| > http://support.microsoft.com/?id=873291
| >
| > Actually, when you enable AUTD notifications for your mobile users, if
| > there is any update on your users'' mailboxes, your Exchange Server
will
| > send a SMTP message to the mobile carrier you configured in your
Exchange
| > Server, and your mobile carrier router will issue a SMS control message
and
| > send it to your mobile device which will trigger a background
| > synchronization with your Exchange mailbox via Server ActiveSync
feature.
| >
| > So if the problem still occurs, the only thing we need ensure from
Exchange
| > server-side is whether the SMTP messages are generated and sent
| > successfully to your mobile carrier router. To verify these aspects,
please
| > refer to the following online article:
| >
| > 822176 Troubleshoot Exchange 2003 Always-Up-To-Date Notification
| > http://support.microsoft.com/?id=822176
| >
| > If the SMTP messages for AUTD notifications are generated and left your
| > Exchange 2003 Server successfully, we can draw a conclusion that your
| > Exchange ActiveSync feature works fine.
| >
| > For more information, you also can refer to the Exchange 2003
deployment
| > guide and the following articles:
| >
| > Mobile Access Using Exchange Server 2003 White Paper
| > http://www.microsoft.com/exchange/techinfo/outlook/MobileAccess.asp
| > http://www.microsoft.com/exchange/techinfo/outlook/OMA.asp
| >
| > I hope the above information helps. Should you have any concerns,
please
| > feel free to let me know.
| >
| > Best regards,
| >
| > Crina Li (MSFT)
| >
| > Microsoft CSS Online Newsgroup Support
| >
| > Get Secure! - www.microsoft.com/security
| >
| > =====================================================
| > This newsgroup only focuses on SBS technical issues. If you have issues
| > regarding other Microsoft products, you'd better post in the
corresponding
| > newsgroups so that they can be resolved in an efficient and timely
manner.
| > You can locate the newsgroup here:
| > http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
| >
| > When opening a new thread via the web interface, we recommend you check
the
| > "Notify me of replies" box to receive e-mail notifications when there
are
| > any updates in your thread. When responding to posts via your
newsreader,
| > please "Reply to Group" so that others may learn and benefit from your
| > issue.
| >
| > Microsoft engineers can only focus on one issue per thread. Although we
| > provide other information for your reference, we recommend you post
| > different incidents in different threads to keep the thread clean. In
doing
| > so, it will ensure your issues are resolved in a timely manner.
| >
| > For urgent issues, you may want to contact Microsoft CSS directly.
Please
| > check http://support.microsoft.com for regional support phone numbers.
| >
| > Any input or comments in this thread are highly appreciated.
| >
| > =====================================================
| >
| > This posting is provided "AS IS" with no warranties, and confers no
rights.
| > --------------------
| > | Thread-Topic: Up To Date Notifications
| > || From: =?Utf-8?B?cGF1bGll?= <paulie@discussions.microsoft.com>
| > | Subject: Up To Date Notifications
| > | Date: Wed, 9 Nov 2005 16:29:07 -0800
| > | | Newsgroups: microsoft.public.windows.server.sbs
| > | |
| > | My up to date notifications are anything but up to date. The sms
| > triggered
| > | synchronization occurs between 2 minutes and 2 hours after the email
| > arrives
| > | on the sbs server.
| > |
| > | Some observations:
| > |
| > | 1. When I have my computer connected to the server using a vpn, the
SMS
| > | triggered synchronization occurs very soon after receipt of the
email.
| > Is
| > | there any reason for this? Could it be because I entered the smtp
text
| > | message address on activesync, which is located on my laptop? Is
there a
| > | better place to input my text message smtp address? Perhaps I should
| > input it
| > | on the server somewhere, but where?
| > |
| > | 2. I have disable the direct push feature because none of my devices
run
| > | Mobile 5.0.
| > |
| > |
| > |
| >
| >
|

paulie · Guest

What is the AUTD and how do I find it?

"paulie" wrote:

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