Windows Server

mkw · Guest

Discounts dont apply, CS2002 SP3 & FP

Having some trouble getting discounts to apply on my site. I have rea
a number of posts about this and have tried a number of suggeste
solutions to no avail.

I am running and ASP.NET site (1.1) against commerce server 2002 wit
service pack 3 and feature pack

There are numerous symptoms to this problem but on that may be tellin
is the fact that a discount created with the Discount Manage
application does not show in Business Desk.

I have created a simple discount to give the user 1.00 off of
specific product; in order to test this discount I have created cod
which will create a basket, add the discounted item and run th
basket pipeline. My basket pipeline includes the Order Adjust Pric
stage with 3 components which are (in order) OrderDiscount
OrderLevelDiscountApply and RequiredOrderAdjustPriceCy. The code I a
using to test this process can be found below

private static string DiscountPrice( Guid userId, strin
catalogName, string productId

string errorMessages = string.Empty
string returnValue = string.Empty
string variantId = null

OrderContext orders = CommerceContext.Current.OrderSystem

OrderTemplate discountBasket = orders.CreateOrderTemplate( userI
)
discountBasket.OrderForms.Add(ne
Microsoft.CommerceServer.Runtime.Orders.OrderForm( DISCOUNT_PRICE
))

discountBasket.OrderForms[ 0 ].LineItems.Add( new LineItem
catalogName, productId, variantId, 1 ) )

PipelineInfo pipeInfo = new PipelineInfo( "basket" )

if( CommerceContext.Current.UserProfile != null

pipeInfo.Profiles.Add( "User", CommerceContext.Current.UserProfil
)

if( CommerceContext.Current.TargetingSystem.TargetingContextProfil
!= null

pipeInfo.Profiles.Add( "TargetingContext"
CommerceContext.Current.TargetingSystem.TargetingContextProfile)

discountBasket.RunPipeline( pipeInfo )

returnValue = discountBasket.OrderForms[ 0 ].LineItems[ 0 ]
"_cy_itemlevel_discounts_subtotal" ].ToString()

return returnValue

I have also looked closely at the log file that is generated for th
pipeline and cannot spot any problems, the output for th
OrderDiscount and OrderLevelDiscountApply are belo

PIPELINE:++ component[0x7] about to be called ProgID
Commerce.OrderDiscount.
RootObject: ReadValue _currency_decimal_places VT_NULL __null__ VT_EMPTY __empty__
RootObject: ReadValue _currency_lcid VT_I4 0 VT_EMPTY __empty__
RootObject: ReadValue _discounts VT_NULL __null__ VT_EMPTY __empty__
RootObject: WriteValue _discounts VT_EMPTY __empty__ VT_DISPATCH PV=[0x8c66b04]
RootObject: ReadValue items VT_DISPATCH PV=[0xce4aaf0] VT_EMPTY __empty__
RootObject: WriteValue _event VT_EMPTY __empty__ VT_BSTR SOLD
RootObject: WriteValue _winners VT_EMPTY __empty__ VT_DISPATCH PV=[0x8c66a80]
RootObject: ReadValue orderlevel_discounts_applied VT_NULL __null__ VT_EMPTY __empty__
RootObject: ReadValue discounts_clicked VT_NULL __null__ VT_EMPTY __empty__
Items: ReadItem 0 VT_DISPATCH PV=[0xce4af80] VT_EMPTY __empty__
: ReadValue quantity VT_I4 1 VT_EMPTY __empty__
: ReadValue _n_unadjusted VT_I4 1 VT_EMPTY __empty__
: ReadValue _cy_oadjust_adjustedprice VT_CY 0 VT_EMPTY __empty__
: ReadValue _cy_iadjust_currentprice VT_CY 41.49 VT_EMPTY __empty__
: ReadValue discounts_applied VT_NULL __null__ VT_EMPTY __empty__
: ReadValue _product_SKU VT_BSTR 16744 VT_EMPTY __empty__
: WriteValue _cy_oadjust_adjustedprice VT_CY 0 VT_CY 0
: WriteValue _n_unadjusted VT_I4 1 VT_I4 1
: WriteValue discounts_applied VT_EMPTY __empty__ VT_NULL __null__
RootObject: WriteValue orderlevel_discounts_applied VT_EMPTY __empty__ VT_NULL __null__
RootObject: WriteValue _qualifying_discounts VT_EMPTY __empty__ VT_DISPATCH PV=[0x8c66d68]
PIPELINE:-- component [0x7] returned hr: 0x0, IErrorLevel=1 in 1
millisecond
PIPELINE:++ component[0x8] about to be called ProgID
Commerce.OrderLevelDiscountApply.
RootObject: ReadValue _currency_decimal_places VT_NULL __null__ VT_EMPTY __empty__
RootObject: ReadValue _currency_lcid VT_I4 0 VT_EMPTY __empty__
RootObject: ReadValue items VT_DISPATCH PV=[0xce4aaf0] VT_EMPTY __empty__
Items: ReadItem 0 VT_DISPATCH PV=[0xce4af80] VT_EMPTY __empty__
: ReadValue quantity VT_I4 1 VT_EMPTY __empty__
: ReadValue _n_unadjusted VT_I4 1 VT_EMPTY __empty__
: ReadValue _cy_iadjust_currentprice VT_CY 41.49 VT_EMPTY __empty__
: ReadValue _cy_oadjust_adjustedprice VT_CY 0 VT_EMPTY __empty__
RootObject: ReadValue _orderlevel_discounts_detail VT_NULL __null__ VT_EMPTY __empty__
PIPELINE:-- component [0x8] returned hr: 0x0, IErrorLevel=1 in 0
milliseconds

So at this point I am lost, I have read and tried numerous things
(nothing errors shown when I use the XmlTracer) so I am at a loss,
anyone out there have any ideas?

Ravi Shankar · Guest

If you use FP1, then you're supposed to use the "Discount Manager" UI and not
the BizDesk modules. Also you're supposed to change the cache name from
"Discounts" to "MarketingDiscounts" in the web.config... it is all documented
in the FP1 help somewhere.
--
Ravi Shankar

"mkw" wrote:

Zoe Hart [MVP] · Guest

Discounts set up in Discount Manager will not show up in Biz Desk. That's by
design. The two applications store their discount data in completely
separate tables. If you're running FP1 and installed the Marketing resource,
stick to Discount Manager. As Ravi mentioned, make sure you change the
Discounts cache type from Discounts to MarketingDiscounts.

One diagnostic technique I use a lot is to add the following line sometime
after the pipeline execution:

Microsoft.CommerceServer.Runtime.Diagnostics.DumpUtils.DumpDictionary(yourOrderForm.Dictionary,
new HtmlTextWriter(HttpContext.Current.Response.Output), yourOrderFormName);

That will dump the orderform dictionary out to the screen. There are several
things you can look for. The OrderDiscount component writes out a _winners
simple list that lists all the discounts that were applied to the order. In
your case, it may be empty. It also writes out a _qualifying_discounts
simple list with all the discounts the order qualified for but didn't take
advantage of. (This would be if you had a buy X get Y free type offer and
the order had X in it - the qualifying critera - but not Y - the award.) And
it also writes out a _discounts simple list that lists all of the discounts
that were evaluated. If your discount is not in the _discounts list it will
never be applied to an order. When web.config has the Discounts cache type
set to Discounts, the _discounts list will contain the discounts defined in
BizDesk. When web.config is changed to reflect a Discounts cache type of
MarketingDiscounts, the _discounts list should contain those discounts
defined in Discount Manager.

There are more diagnostic techniques, but that's a start.

--
Zoe Hart
Commerce Server MVP

"mkw" <kw@lobresearch-dot-com.no-spam.invalid> wrote in message
news:CeednYnP2vUKhYLeRVn_vQ@giganews.com...

Drew · Guest

You guys are geniuses!
It was the cache name, I'm good to go.

Thanks for the help, hopefully I can return the favor sometime.

"Zoe Hart [MVP]" wrote:

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