W2K3 SP1 ? or atl east an update for NTFRS.EXE
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W2K3 SP1 ? or atl east an update for NTFRS.EXE

 
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Adrian
Guest
Posted: Thu Dec 09, 2004 5:27 am    Post subject: W2K3 SP1 ? or atl east an update for NTFRS.EXE Reply with quote
I am experienceing a problem when Excel97 users save documents on my W2003
file server. This is documented exactly in KB811370 for W2K server but I have
seen references for it also on 2003.
http://support.microsoft.com/?scid=811370 and
http://www.adminlife.com/247reference/msgs/17/89406.aspx

KB823230 says that the latest version of ntfrs.exe fixes these problems but
I haven't been able to find out where I can download the new version from. It
is said to be part of SP1 for W2003 but when is that to be released?

Can anyone please tell me when I can get the hotfix for ntfrs.exe?

Thanks,
Adrian
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Glenn L
Guest
Posted: Thu Dec 09, 2004 10:08 am    Post subject: Re: W2K3 SP1 ? or atl east an update for NTFRS.EXE Reply with quote
The only way to get this fix is to open a support case with MS and obtain
it.
It is Free.

email me if you have any trouble getting it from MS.
--
Glenn L

CCNA, MCSE (2000,2003) + Security
"Adrian" <Adrian@discussions.microsoft.com> wrote in message
news:3507DD8E-D135-46F9-89E1-06C02DAB7785@microsoft.com...
Quote:
I am experienceing a problem when Excel97 users save documents on my W2003
file server. This is documented exactly in KB811370 for W2K server but I
have
seen references for it also on 2003.
http://support.microsoft.com/?scid=811370 and
http://www.adminlife.com/247reference/msgs/17/89406.aspx

KB823230 says that the latest version of ntfrs.exe fixes these problems
but
I haven't been able to find out where I can download the new version from.
It
is said to be part of SP1 for W2003 but when is that to be released?

Can anyone please tell me when I can get the hotfix for ntfrs.exe?

Thanks,
Adrian
Back to top
Adrian
Guest
Posted: Mon Dec 13, 2004 7:11 pm    Post subject: Re: Support case ? Update for NTFRS.EXE Reply with quote
Thanks Glenn,

I have never opened a support case with MS. On the support site there is a
list of different packages for support but they all have fees. How can I get
the hotfix (823230) free of charge?

Many Thanks, Adrian

"Glenn L" wrote:

Quote:
The only way to get this fix is to open a support case with MS and obtain
it.
It is Free.

email me if you have any trouble getting it from MS.
--
Glenn L

CCNA, MCSE (2000,2003) + Security
"Adrian" <Adrian@discussions.microsoft.com> wrote in message
news:3507DD8E-D135-46F9-89E1-06C02DAB7785@microsoft.com...
I am experienceing a problem when Excel97 users save documents on my W2003
file server. This is documented exactly in KB811370 for W2K server but I
have
seen references for it also on 2003.
http://support.microsoft.com/?scid=811370 and
http://www.adminlife.com/247reference/msgs/17/89406.aspx

KB823230 says that the latest version of ntfrs.exe fixes these problems
but
I haven't been able to find out where I can download the new version from.
It
is said to be part of SP1 for W2003 but when is that to be released?

Can anyone please tell me when I can get the hotfix for ntfrs.exe?

Thanks,
Adrian


Back to top
Glenn L
Guest
Posted: Tue Dec 14, 2004 1:44 pm    Post subject: Re: Support case ? Update for NTFRS.EXE Reply with quote
You call them and ask them to open a case to get a hotfix.
They know that hotfixes are free.
If they ask you for your credit card, you explain all you want is the
hotfix, and it is your understanding they are free.
If you get pushback, ask to speak to their manager.



--
Glenn L
CCNA, MCSE 2000/2003 + Security

"Adrian" <Adrian@discussions.microsoft.com> wrote in message
news:FE7CD9B6-EF84-4395-9678-BE6CE1C7D999@microsoft.com...
Quote:
Thanks Glenn,

I have never opened a support case with MS. On the support site there is
a
list of different packages for support but they all have fees. How can I
get
the hotfix (823230) free of charge?

Many Thanks, Adrian

"Glenn L" wrote:

The only way to get this fix is to open a support case with MS and obtain
it.
It is Free.

email me if you have any trouble getting it from MS.
--
Glenn L

CCNA, MCSE (2000,2003) + Security
"Adrian" <Adrian@discussions.microsoft.com> wrote in message
news:3507DD8E-D135-46F9-89E1-06C02DAB7785@microsoft.com...
I am experienceing a problem when Excel97 users save documents on my
W2003
file server. This is documented exactly in KB811370 for W2K server but
I
have
seen references for it also on 2003.
http://support.microsoft.com/?scid=811370 and
http://www.adminlife.com/247reference/msgs/17/89406.aspx

KB823230 says that the latest version of ntfrs.exe fixes these problems
but
I haven't been able to find out where I can download the new version
from.
It
is said to be part of SP1 for W2003 but when is that to be released?

Can anyone please tell me when I can get the hotfix for ntfrs.exe?

Thanks,
Adrian


Back to top
 
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