| Author |
Message |
MikeMc
Guest
|
 Posted:
Thu Nov 10, 2005 5:50 pm Post subject:
Trend Micro SMB v3.0 Upgrade |
|
|
I tried to upgrade my existing Trend Micro SMC v2.0 on my SBS 2003 Premium
server and workstations with the following results:
Problem 1
After upgrade on server I had a red X next to Licenses. It stated that I was
using 5 of 5 licenses and that immediate attention was needed. Also see
Problem 4.
Problem 2
All four computers that I booted after doing the upgrade on the server
resulted in bad client installs of the antivirus software. The existing v2.0
client was not uninstalled and I ended up with a blend of the two which
actually crashed one of the computers, a laptop. The client on the server
was also affected by this problem. I had to manually uninstall the old
software and then do a web install on each computer.
Problem 3
Logging onto the dashboard and clicking the Security tab on two of the four
computers crashed Internet Explorer.
Problem 4
I started receiving emails every 30 minutes from Trend Micro SMB v3.0
stating that:
"This notification is sent from Trend Micro Security Server: mySERVER More
than 100% of your seat licenses are in use. Refer to the Product License
screen on your Security Server for more information."
Since I use imaging software I was able to restore all of my computers to a
pre upgrade state.
MikeMc |
|
| Back to top |
|
 |
MikeMc
Guest
|
| Posted:
Thu Nov 10, 2005 9:50 pm Post subject:
Re: Trend Micro SMB v3.0 Upgrade |
|
|
I will admit I did not run the program long last night because of the number
of problems, but I do remember seeing all of the same content filtering
(approved/disapproved domains, spam, language, sex etc.). Sometimes good
email comes in and is quarantined. I then end up adding their
@domain.whatever to the approved list.
MikeMc
"Les Connor [SBS Community Member - SBS MVP]" <les.connor@DEL.cfive.ca>
wrote in message news:uHtgWQj5FHA.2552@TK2MSFTNGP10.phx.gbl...
| Quote: | Quarantine ?
The only quarantine in CSM 3 is for viruses and attachment blocking.
If you're looking for anti-spam quarantine, then you need to learn about
EUQ. This is handled *VERY* differently in CSM 3, and I'd encourage people
not to upgrade to CSM 3 until they know how the changes will impact them,
and how they will handle this.
--
Les Connor [SBS Community Member - SBS MVP]
-----------------------------------------------------------
SBS Rocks !
----------------------
"Tell me and I'll forget. Show me and I'll remember. Involve me and I'll
understand." - Confucius
"MikeMc" <mmcelrath@earthlink.net> wrote in message
news:OR5KiAj5FHA.3388@TK2MSFTNGP11.phx.gbl...
I feel most of the issues will go away if I completely remove Trend Micro
from all computers and start clean. I will do this on Saturday so that it
does not impact my business.
As to the license issue, last night as tech support at Trend said it was
a sales/license issue and sales said it was a tech support issue. They
must still be debating it as I have not heard back from them yet.
I also had computers in various legacy groups that needed to be sorted
out.
My only real concern is IE crashing. This is an ActiveX issue I believe.
Perhaps a comparison of the Zones settings between working and non
working computer will help. It could possibly be the Windows firewall
preventing communications.
One other issue for me, and perhaps others, I check the Quarantine files
area at least one a day looking for emails from customers (usually new
customers). I asked Trend to consider adding a tab in the dashboard for
quick access to the Quarantine section.
MikeMc
"Les Connor [SBS Community Member - SBS MVP]" <les.connor@DEL.cfive.ca
wrote in message news:O4kuByi5FHA.3976@TK2MSFTNGP15.phx.gbl...
There must be some issue with your license, Mike. A valid key for 2 is a
valid key for 3.
Not sure about your other issues - the only advice I can give at this
point is to ensure the Trend firewall is *not* enabled anywhere.
My upgrades have been fairly smooth, allthough legacy 'groups' in the
console require a fair bit of work to wrestle into compliance with the
'new way'. Legacy group settings cannot be copied to new groups, and per
computer configurations within the same group are not possible.
I had to get the computers out of the legacy groups, into the new
default groups, apply settings - and go from there.
--
Les Connor [SBS Community Member - SBS MVP]
-----------------------------------------------------------
SBS Rocks !
----------------------
"Tell me and I'll forget. Show me and I'll remember. Involve me and I'll
understand." - Confucius
"Jeff Teel" <jdteel@sugardog.com> wrote in message
news:Ovl0dHi5FHA.1000@tk2msftngp13.phx.gbl...
I did an upgrade install two days ago from v2.0 to v3.0 and it was the
easiest upgrade that I have ever done. I did the upgrade during a LAN
Remote Desktop session so one workstation was upgraded during the server
upgrade and when logging on to the remainder of the workstations they
upgraded themselves without any intervention from me. It is strange that
there would be a red X regarding your license though but I guess they
want you to be sure and see that you have none left to use!!
Jeff
"MikeMc" <mmcelrath@earthlink.net> wrote in message
news:ez9huvg5FHA.2364@TK2MSFTNGP12.phx.gbl...
I tried to upgrade my existing Trend Micro SMC v2.0 on my SBS 2003
Premium server and workstations with the following results:
Problem 1
After upgrade on server I had a red X next to Licenses. It stated that
I was using 5 of 5 licenses and that immediate attention was needed.
Also see Problem 4.
Problem 2
All four computers that I booted after doing the upgrade on the server
resulted in bad client installs of the antivirus software. The
existing v2.0 client was not uninstalled and I ended up with a blend
of the two which actually crashed one of the computers, a laptop. The
client on the server was also affected by this problem. I had to
manually uninstall the old software and then do a web install on each
computer.
Problem 3
Logging onto the dashboard and clicking the Security tab on two of the
four computers crashed Internet Explorer.
Problem 4
I started receiving emails every 30 minutes from Trend Micro SMB v3.0
stating that:
"This notification is sent from Trend Micro Security Server: mySERVER
More than 100% of your seat licenses are in use. Refer to the Product
License screen on your Security Server for more information."
Since I use imaging software I was able to restore all of my computers
to a pre upgrade state.
MikeMc
|
|
|
| Back to top |
|
|
MikeMc
Guest
|
| Posted:
Thu Nov 10, 2005 9:50 pm Post subject:
Re: Trend Micro SMB v3.0 Upgrade |
|
|
After a couple more tests, I discovered that unchecking 'Automatically
detect
settings' is all that is required.
This may be why the clients did not install correctly on my network.
MikeMc
"MikeMc" <mmcelrath@earthlink.net> wrote in message
news:%23SIh$ij5FHA.1148@tk2msftngp13.phx.gbl...
| Quote: | I think I have found the answer. It works in v2.0.
In IE in the connections settings (lans) uncheck Automatically detect
settings and Use automatic configuration script. Only check use the Proxy
server and Bypass.
MikeMc
"ozzie" <ozzieseda@gmail.com> wrote in message
news:1131650455.520733.322520@g49g2000cwa.googlegroups.com...
Mike, have you found a solution as to why it crashes IE on the Security
tab? I'm having the same problem. Been working with Trend for 3 days
now and all they've told me is that this new version has not been
tested with SP1 for SBS2003.
Thanks for any input
Ozzie
|
|
|
| Back to top |
|
|
Les Connor [SBS Community
Guest
|
| Posted:
Thu Nov 10, 2005 9:50 pm Post subject:
Re: Trend Micro SMB v3.0 Upgrade |
|
|
Quarantine ?
The only quarantine in CSM 3 is for viruses and attachment blocking.
If you're looking for anti-spam quarantine, then you need to learn about
EUQ. This is handled *VERY* differently in CSM 3, and I'd encourage people
not to upgrade to CSM 3 until they know how the changes will impact them,
and how they will handle this.
--
Les Connor [SBS Community Member - SBS MVP]
-----------------------------------------------------------
SBS Rocks !
----------------------
"Tell me and I'll forget. Show me and I'll remember. Involve me and I'll
understand." - Confucius
"MikeMc" <mmcelrath@earthlink.net> wrote in message
news:OR5KiAj5FHA.3388@TK2MSFTNGP11.phx.gbl...
| Quote: | I feel most of the issues will go away if I completely remove Trend Micro
from all computers and start clean. I will do this on Saturday so that it
does not impact my business.
As to the license issue, last night as tech support at Trend said it was a
sales/license issue and sales said it was a tech support issue. They must
still be debating it as I have not heard back from them yet.
I also had computers in various legacy groups that needed to be sorted
out.
My only real concern is IE crashing. This is an ActiveX issue I believe.
Perhaps a comparison of the Zones settings between working and non working
computer will help. It could possibly be the Windows firewall preventing
communications.
One other issue for me, and perhaps others, I check the Quarantine files
area at least one a day looking for emails from customers (usually new
customers). I asked Trend to consider adding a tab in the dashboard for
quick access to the Quarantine section.
MikeMc
"Les Connor [SBS Community Member - SBS MVP]" <les.connor@DEL.cfive.ca
wrote in message news:O4kuByi5FHA.3976@TK2MSFTNGP15.phx.gbl...
There must be some issue with your license, Mike. A valid key for 2 is a
valid key for 3.
Not sure about your other issues - the only advice I can give at this
point is to ensure the Trend firewall is *not* enabled anywhere.
My upgrades have been fairly smooth, allthough legacy 'groups' in the
console require a fair bit of work to wrestle into compliance with the
'new way'. Legacy group settings cannot be copied to new groups, and per
computer configurations within the same group are not possible.
I had to get the computers out of the legacy groups, into the new default
groups, apply settings - and go from there.
--
Les Connor [SBS Community Member - SBS MVP]
-----------------------------------------------------------
SBS Rocks !
----------------------
"Tell me and I'll forget. Show me and I'll remember. Involve me and I'll
understand." - Confucius
"Jeff Teel" <jdteel@sugardog.com> wrote in message
news:Ovl0dHi5FHA.1000@tk2msftngp13.phx.gbl...
I did an upgrade install two days ago from v2.0 to v3.0 and it was the
easiest upgrade that I have ever done. I did the upgrade during a LAN
Remote Desktop session so one workstation was upgraded during the server
upgrade and when logging on to the remainder of the workstations they
upgraded themselves without any intervention from me. It is strange that
there would be a red X regarding your license though but I guess they
want you to be sure and see that you have none left to use!!
Jeff
"MikeMc" <mmcelrath@earthlink.net> wrote in message
news:ez9huvg5FHA.2364@TK2MSFTNGP12.phx.gbl...
I tried to upgrade my existing Trend Micro SMC v2.0 on my SBS 2003
Premium server and workstations with the following results:
Problem 1
After upgrade on server I had a red X next to Licenses. It stated that
I was using 5 of 5 licenses and that immediate attention was needed.
Also see Problem 4.
Problem 2
All four computers that I booted after doing the upgrade on the server
resulted in bad client installs of the antivirus software. The existing
v2.0 client was not uninstalled and I ended up with a blend of the two
which actually crashed one of the computers, a laptop. The client on
the server was also affected by this problem. I had to manually
uninstall the old software and then do a web install on each computer.
Problem 3
Logging onto the dashboard and clicking the Security tab on two of the
four computers crashed Internet Explorer.
Problem 4
I started receiving emails every 30 minutes from Trend Micro SMB v3.0
stating that:
"This notification is sent from Trend Micro Security Server: mySERVER
More than 100% of your seat licenses are in use. Refer to the Product
License screen on your Security Server for more information."
Since I use imaging software I was able to restore all of my computers
to a pre upgrade state.
MikeMc
|
|
|
| Back to top |
|
|
MikeMc
Guest
|
| Posted:
Thu Nov 10, 2005 9:50 pm Post subject:
Re: Trend Micro SMB v3.0 Upgrade |
|
|
I feel most of the issues will go away if I completely remove Trend Micro
from all computers and start clean. I will do this on Saturday so that it
does not impact my business.
As to the license issue, last night as tech support at Trend said it was a
sales/license issue and sales said it was a tech support issue. They must
still be debating it as I have not heard back from them yet.
I also had computers in various legacy groups that needed to be sorted out.
My only real concern is IE crashing. This is an ActiveX issue I believe.
Perhaps a comparison of the Zones settings between working and non working
computer will help. It could possibly be the Windows firewall preventing
communications.
One other issue for me, and perhaps others, I check the Quarantine files
area at least one a day looking for emails from customers (usually new
customers). I asked Trend to consider adding a tab in the dashboard for
quick access to the Quarantine section.
MikeMc
"Les Connor [SBS Community Member - SBS MVP]" <les.connor@DEL.cfive.ca>
wrote in message news:O4kuByi5FHA.3976@TK2MSFTNGP15.phx.gbl...
| Quote: | There must be some issue with your license, Mike. A valid key for 2 is a
valid key for 3.
Not sure about your other issues - the only advice I can give at this
point is to ensure the Trend firewall is *not* enabled anywhere.
My upgrades have been fairly smooth, allthough legacy 'groups' in the
console require a fair bit of work to wrestle into compliance with the
'new way'. Legacy group settings cannot be copied to new groups, and per
computer configurations within the same group are not possible.
I had to get the computers out of the legacy groups, into the new default
groups, apply settings - and go from there.
--
Les Connor [SBS Community Member - SBS MVP]
-----------------------------------------------------------
SBS Rocks !
----------------------
"Tell me and I'll forget. Show me and I'll remember. Involve me and I'll
understand." - Confucius
"Jeff Teel" <jdteel@sugardog.com> wrote in message
news:Ovl0dHi5FHA.1000@tk2msftngp13.phx.gbl...
I did an upgrade install two days ago from v2.0 to v3.0 and it was the
easiest upgrade that I have ever done. I did the upgrade during a LAN
Remote Desktop session so one workstation was upgraded during the server
upgrade and when logging on to the remainder of the workstations they
upgraded themselves without any intervention from me. It is strange that
there would be a red X regarding your license though but I guess they want
you to be sure and see that you have none left to use!!
Jeff
"MikeMc" <mmcelrath@earthlink.net> wrote in message
news:ez9huvg5FHA.2364@TK2MSFTNGP12.phx.gbl...
I tried to upgrade my existing Trend Micro SMC v2.0 on my SBS 2003
Premium server and workstations with the following results:
Problem 1
After upgrade on server I had a red X next to Licenses. It stated that I
was using 5 of 5 licenses and that immediate attention was needed. Also
see Problem 4.
Problem 2
All four computers that I booted after doing the upgrade on the server
resulted in bad client installs of the antivirus software. The existing
v2.0 client was not uninstalled and I ended up with a blend of the two
which actually crashed one of the computers, a laptop. The client on the
server was also affected by this problem. I had to manually uninstall
the old software and then do a web install on each computer.
Problem 3
Logging onto the dashboard and clicking the Security tab on two of the
four computers crashed Internet Explorer.
Problem 4
I started receiving emails every 30 minutes from Trend Micro SMB v3.0
stating that:
"This notification is sent from Trend Micro Security Server: mySERVER
More than 100% of your seat licenses are in use. Refer to the Product
License screen on your Security Server for more information."
Since I use imaging software I was able to restore all of my computers
to a pre upgrade state.
MikeMc
|
|
|
| Back to top |
|
|
ozzie
Guest
|
| Posted:
Thu Nov 10, 2005 9:50 pm Post subject:
Re: Trend Micro SMB v3.0 Upgrade |
|
|
Mike, have you found a solution as to why it crashes IE on the Security
tab? I'm having the same problem. Been working with Trend for 3 days
now and all they've told me is that this new version has not been
tested with SP1 for SBS2003.
Thanks for any input
Ozzie |
|
| Back to top |
|
|
Les Connor [SBS Community
Guest
|
| Posted:
Thu Nov 10, 2005 9:50 pm Post subject:
Re: Trend Micro SMB v3.0 Upgrade |
|
|
There must be some issue with your license, Mike. A valid key for 2 is a
valid key for 3.
Not sure about your other issues - the only advice I can give at this point
is to ensure the Trend firewall is *not* enabled anywhere.
My upgrades have been fairly smooth, allthough legacy 'groups' in the
console require a fair bit of work to wrestle into compliance with the 'new
way'. Legacy group settings cannot be copied to new groups, and per computer
configurations within the same group are not possible.
I had to get the computers out of the legacy groups, into the new default
groups, apply settings - and go from there.
--
Les Connor [SBS Community Member - SBS MVP]
-----------------------------------------------------------
SBS Rocks !
----------------------
"Tell me and I'll forget. Show me and I'll remember. Involve me and I'll
understand." - Confucius
"Jeff Teel" <jdteel@sugardog.com> wrote in message
news:Ovl0dHi5FHA.1000@tk2msftngp13.phx.gbl...
| Quote: | I did an upgrade install two days ago from v2.0 to v3.0 and it was the
easiest upgrade that I have ever done. I did the upgrade during a LAN
Remote Desktop session so one workstation was upgraded during the server
upgrade and when logging on to the remainder of the workstations they
upgraded themselves without any intervention from me. It is strange that
there would be a red X regarding your license though but I guess they want
you to be sure and see that you have none left to use!!
Jeff
"MikeMc" <mmcelrath@earthlink.net> wrote in message
news:ez9huvg5FHA.2364@TK2MSFTNGP12.phx.gbl...
I tried to upgrade my existing Trend Micro SMC v2.0 on my SBS 2003 Premium
server and workstations with the following results:
Problem 1
After upgrade on server I had a red X next to Licenses. It stated that I
was using 5 of 5 licenses and that immediate attention was needed. Also
see Problem 4.
Problem 2
All four computers that I booted after doing the upgrade on the server
resulted in bad client installs of the antivirus software. The existing
v2.0 client was not uninstalled and I ended up with a blend of the two
which actually crashed one of the computers, a laptop. The client on the
server was also affected by this problem. I had to manually uninstall the
old software and then do a web install on each computer.
Problem 3
Logging onto the dashboard and clicking the Security tab on two of the
four computers crashed Internet Explorer.
Problem 4
I started receiving emails every 30 minutes from Trend Micro SMB v3.0
stating that:
"This notification is sent from Trend Micro Security Server: mySERVER
More than 100% of your seat licenses are in use. Refer to the Product
License screen on your Security Server for more information."
Since I use imaging software I was able to restore all of my computers to
a pre upgrade state.
MikeMc
|
|
|
| Back to top |
|
|
MikeMc
Guest
|
| Posted:
Thu Nov 10, 2005 9:50 pm Post subject:
Re: Trend Micro SMB v3.0 Upgrade |
|
|
I think I have found the answer. It works in v2.0.
In IE in the connections settings (lans) uncheck Automatically detect
settings and Use automatic configuration script. Only check use the Proxy
server and Bypass.
MikeMc
"ozzie" <ozzieseda@gmail.com> wrote in message
news:1131650455.520733.322520@g49g2000cwa.googlegroups.com...
| Quote: | Mike, have you found a solution as to why it crashes IE on the Security
tab? I'm having the same problem. Been working with Trend for 3 days
now and all they've told me is that this new version has not been
tested with SP1 for SBS2003.
Thanks for any input
Ozzie
|
|
|
| Back to top |
|
|
Jeff Teel
Guest
|
| Posted:
Thu Nov 10, 2005 9:50 pm Post subject:
Re: Trend Micro SMB v3.0 Upgrade |
|
|
I did an upgrade install two days ago from v2.0 to v3.0 and it was the
easiest upgrade that I have ever done. I did the upgrade during a LAN Remote
Desktop session so one workstation was upgraded during the server upgrade
and when logging on to the remainder of the workstations they upgraded
themselves without any intervention from me. It is strange that there would
be a red X regarding your license though but I guess they want you to be
sure and see that you have none left to use!!
Jeff
"MikeMc" <mmcelrath@earthlink.net> wrote in message
news:ez9huvg5FHA.2364@TK2MSFTNGP12.phx.gbl...
| Quote: | I tried to upgrade my existing Trend Micro SMC v2.0 on my SBS 2003 Premium
server and workstations with the following results:
Problem 1
After upgrade on server I had a red X next to Licenses. It stated that I
was using 5 of 5 licenses and that immediate attention was needed. Also
see Problem 4.
Problem 2
All four computers that I booted after doing the upgrade on the server
resulted in bad client installs of the antivirus software. The existing
v2.0 client was not uninstalled and I ended up with a blend of the two
which actually crashed one of the computers, a laptop. The client on the
server was also affected by this problem. I had to manually uninstall the
old software and then do a web install on each computer.
Problem 3
Logging onto the dashboard and clicking the Security tab on two of the
four computers crashed Internet Explorer.
Problem 4
I started receiving emails every 30 minutes from Trend Micro SMB v3.0
stating that:
"This notification is sent from Trend Micro Security Server: mySERVER More
than 100% of your seat licenses are in use. Refer to the Product License
screen on your Security Server for more information."
Since I use imaging software I was able to restore all of my computers to
a pre upgrade state.
MikeMc
|
|
|
| Back to top |
|
|
Les Connor [SBS Community
Guest
|
| Posted:
Fri Nov 11, 2005 1:50 am Post subject:
Re: Trend Micro SMB v3.0 Upgrade |
|
|
Each computer takes a license (including the server). It may also be that
the 'exchange' server takes a license, so it's possible for the SBS to use
2. But I'm not sure - the CSM console gives you a count.
--
Les Connor [SBS Community Member - SBS MVP]
-----------------------------------------------------------
SBS Rocks !
----------------------
"Tell me and I'll forget. Show me and I'll remember. Involve me and I'll
understand." - Confucius
"MikeMc" <mmcelrath@earthlink.net> wrote in message
news:%23mZYk2k5FHA.3276@TK2MSFTNGP10.phx.gbl...
| Quote: | I now have a good installation by doing the following:
1. I remove all clients form all computers including the server.
2. Reset the connection manager in I.E. to use only the proxy server, no
automatic settings.
3. Remove all clients and groups, except the default, from Trends Client
page.
4. Ran the Trend v3.0 upgrade on the SBS server and rebooted.
5. Booted the clients one by one and did a web install.
Every thing works fine except for the red X next to licenses and the email
message that states:
This notification is sent from Trend Micro Security Server: mySERVER More
than 100% of your seat licenses are in use. Refer to the Product License
screen on your Security Server for more information.
I'm using 5 of 5.
MikeMc
"MikeMc" <mmcelrath@earthlink.net> wrote in message
news:ez9huvg5FHA.2364@TK2MSFTNGP12.phx.gbl...
I tried to upgrade my existing Trend Micro SMC v2.0 on my SBS 2003 Premium
server and workstations with the following results:
Problem 1
After upgrade on server I had a red X next to Licenses. It stated that I
was using 5 of 5 licenses and that immediate attention was needed. Also
see Problem 4.
Problem 2
All four computers that I booted after doing the upgrade on the server
resulted in bad client installs of the antivirus software. The existing
v2.0 client was not uninstalled and I ended up with a blend of the two
which actually crashed one of the computers, a laptop. The client on the
server was also affected by this problem. I had to manually uninstall the
old software and then do a web install on each computer.
Problem 3
Logging onto the dashboard and clicking the Security tab on two of the
four computers crashed Internet Explorer.
Problem 4
I started receiving emails every 30 minutes from Trend Micro SMB v3.0
stating that:
"This notification is sent from Trend Micro Security Server: mySERVER
More than 100% of your seat licenses are in use. Refer to the Product
License screen on your Security Server for more information."
Since I use imaging software I was able to restore all of my computers to
a pre upgrade state.
MikeMc
|
|
|
| Back to top |
|
|
Les Connor [SBS Community
Guest
|
| Posted:
Fri Nov 11, 2005 1:50 am Post subject:
Re: Trend Micro SMB v3.0 Upgrade |
|
|
That is now largely pushed to the user, in the form of 'End User
Quarantine'. Some will like it, others will not. I have sites in both camps.
The 'not like' camp says they don't want their users to spend their
otherwise productive time checking the spam folder. EUQ can be selectively
turned on and off per user, but if it's turned off - the rejected email
vaporizes. There is no server side quarantine for spam, outside of the users
mailbox.
So a different approach must be taken. IMF can be useful here. But in order
to 'tune' the anti-spam settings, one is going to have to open things up
temporarily - get a good handle on the SCL being applied and where the
cut-off to block spam is workable - and then start to tighten things down.
In the meantime, the EUQ spam folders are quite busy, as are the users that
would otherwise be doing business instead of attending to spam.
--
Les Connor [SBS Community Member - SBS MVP]
-----------------------------------------------------------
SBS Rocks !
----------------------
"Tell me and I'll forget. Show me and I'll remember. Involve me and I'll
understand." - Confucius
"MikeMc" <mmcelrath@earthlink.net> wrote in message
news:OYbiVpj5FHA.4076@tk2msftngp13.phx.gbl...
| Quote: | I will admit I did not run the program long last night because of the
number of problems, but I do remember seeing all of the same content
filtering (approved/disapproved domains, spam, language, sex etc.).
Sometimes good email comes in and is quarantined. I then end up adding
their @domain.whatever to the approved list.
MikeMc
"Les Connor [SBS Community Member - SBS MVP]" <les.connor@DEL.cfive.ca
wrote in message news:uHtgWQj5FHA.2552@TK2MSFTNGP10.phx.gbl...
Quarantine ?
The only quarantine in CSM 3 is for viruses and attachment blocking.
If you're looking for anti-spam quarantine, then you need to learn about
EUQ. This is handled *VERY* differently in CSM 3, and I'd encourage
people not to upgrade to CSM 3 until they know how the changes will
impact them, and how they will handle this.
--
Les Connor [SBS Community Member - SBS MVP]
-----------------------------------------------------------
SBS Rocks !
----------------------
"Tell me and I'll forget. Show me and I'll remember. Involve me and I'll
understand." - Confucius
"MikeMc" <mmcelrath@earthlink.net> wrote in message
news:OR5KiAj5FHA.3388@TK2MSFTNGP11.phx.gbl...
I feel most of the issues will go away if I completely remove Trend Micro
from all computers and start clean. I will do this on Saturday so that it
does not impact my business.
As to the license issue, last night as tech support at Trend said it was
a sales/license issue and sales said it was a tech support issue. They
must still be debating it as I have not heard back from them yet.
I also had computers in various legacy groups that needed to be sorted
out.
My only real concern is IE crashing. This is an ActiveX issue I believe.
Perhaps a comparison of the Zones settings between working and non
working computer will help. It could possibly be the Windows firewall
preventing communications.
One other issue for me, and perhaps others, I check the Quarantine
files area at least one a day looking for emails from customers (usually
new customers). I asked Trend to consider adding a tab in the dashboard
for quick access to the Quarantine section.
MikeMc
"Les Connor [SBS Community Member - SBS MVP]" <les.connor@DEL.cfive.ca
wrote in message news:O4kuByi5FHA.3976@TK2MSFTNGP15.phx.gbl...
There must be some issue with your license, Mike. A valid key for 2 is
a valid key for 3.
Not sure about your other issues - the only advice I can give at this
point is to ensure the Trend firewall is *not* enabled anywhere.
My upgrades have been fairly smooth, allthough legacy 'groups' in the
console require a fair bit of work to wrestle into compliance with the
'new way'. Legacy group settings cannot be copied to new groups, and
per computer configurations within the same group are not possible.
I had to get the computers out of the legacy groups, into the new
default groups, apply settings - and go from there.
--
Les Connor [SBS Community Member - SBS MVP]
-----------------------------------------------------------
SBS Rocks !
----------------------
"Tell me and I'll forget. Show me and I'll remember. Involve me and
I'll understand." - Confucius
"Jeff Teel" <jdteel@sugardog.com> wrote in message
news:Ovl0dHi5FHA.1000@tk2msftngp13.phx.gbl...
I did an upgrade install two days ago from v2.0 to v3.0 and it was the
easiest upgrade that I have ever done. I did the upgrade during a LAN
Remote Desktop session so one workstation was upgraded during the
server upgrade and when logging on to the remainder of the workstations
they upgraded themselves without any intervention from me. It is
strange that there would be a red X regarding your license though but I
guess they want you to be sure and see that you have none left to use!!
Jeff
"MikeMc" <mmcelrath@earthlink.net> wrote in message
news:ez9huvg5FHA.2364@TK2MSFTNGP12.phx.gbl...
I tried to upgrade my existing Trend Micro SMC v2.0 on my SBS 2003
Premium server and workstations with the following results:
Problem 1
After upgrade on server I had a red X next to Licenses. It stated
that I was using 5 of 5 licenses and that immediate attention was
needed. Also see Problem 4.
Problem 2
All four computers that I booted after doing the upgrade on the
server resulted in bad client installs of the antivirus software. The
existing v2.0 client was not uninstalled and I ended up with a blend
of the two which actually crashed one of the computers, a laptop. The
client on the server was also affected by this problem. I had to
manually uninstall the old software and then do a web install on each
computer.
Problem 3
Logging onto the dashboard and clicking the Security tab on two of
the four computers crashed Internet Explorer.
Problem 4
I started receiving emails every 30 minutes from Trend Micro SMB v3.0
stating that:
"This notification is sent from Trend Micro Security Server: mySERVER
More than 100% of your seat licenses are in use. Refer to the Product
License screen on your Security Server for more information."
Since I use imaging software I was able to restore all of my
computers to a pre upgrade state.
MikeMc
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MikeMc
Guest
|
| Posted:
Fri Nov 11, 2005 1:50 am Post subject:
Re: Trend Micro SMB v3.0 Upgrade |
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I now have a good installation by doing the following:
1. I remove all clients form all computers including the server.
2. Reset the connection manager in I.E. to use only the proxy server, no
automatic settings.
3. Remove all clients and groups, except the default, from Trends Client
page.
4. Ran the Trend v3.0 upgrade on the SBS server and rebooted.
5. Booted the clients one by one and did a web install.
Every thing works fine except for the red X next to licenses and the email
message that states:
This notification is sent from Trend Micro Security Server: mySERVER More
than 100% of your seat licenses are in use. Refer to the Product License
screen on your Security Server for more information.
I'm using 5 of 5.
MikeMc
"MikeMc" <mmcelrath@earthlink.net> wrote in message
news:ez9huvg5FHA.2364@TK2MSFTNGP12.phx.gbl...
| Quote: | I tried to upgrade my existing Trend Micro SMC v2.0 on my SBS 2003 Premium
server and workstations with the following results:
Problem 1
After upgrade on server I had a red X next to Licenses. It stated that I
was using 5 of 5 licenses and that immediate attention was needed. Also
see Problem 4.
Problem 2
All four computers that I booted after doing the upgrade on the server
resulted in bad client installs of the antivirus software. The existing
v2.0 client was not uninstalled and I ended up with a blend of the two
which actually crashed one of the computers, a laptop. The client on the
server was also affected by this problem. I had to manually uninstall the
old software and then do a web install on each computer.
Problem 3
Logging onto the dashboard and clicking the Security tab on two of the
four computers crashed Internet Explorer.
Problem 4
I started receiving emails every 30 minutes from Trend Micro SMB v3.0
stating that:
"This notification is sent from Trend Micro Security Server: mySERVER More
than 100% of your seat licenses are in use. Refer to the Product License
screen on your Security Server for more information."
Since I use imaging software I was able to restore all of my computers to
a pre upgrade state.
MikeMc
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Jeff Teel
Guest
|
| Posted:
Fri Nov 11, 2005 1:50 am Post subject:
Re: Trend Micro SMB v3.0 Upgrade |
|
|
If the Server takes two licenses, one for SBS and one for Exchange then they
better throw in a couple more licenses for that price if that is how it's
going to work!! It sounds like that something else could be wrong though
because I would be using six licenses with my setup if that were the case. I
have four users on the server and the Trend license shows just four being
used. I do have a client installed on the server as well.
Jeff
"Les Connor [SBS Community Member - SBS MVP]" <les.connor@DEL.cfive.ca>
wrote in message news:%23sZV%23hl5FHA.2816@tk2msftngp13.phx.gbl...
| Quote: | Each computer takes a license (including the server). It may also be that
the 'exchange' server takes a license, so it's possible for the SBS to use
2. But I'm not sure - the CSM console gives you a count.
--
Les Connor [SBS Community Member - SBS MVP]
-----------------------------------------------------------
SBS Rocks !
----------------------
"Tell me and I'll forget. Show me and I'll remember. Involve me and I'll
understand." - Confucius
"MikeMc" <mmcelrath@earthlink.net> wrote in message
news:%23mZYk2k5FHA.3276@TK2MSFTNGP10.phx.gbl...
I now have a good installation by doing the following:
1. I remove all clients form all computers including the server.
2. Reset the connection manager in I.E. to use only the proxy server, no
automatic settings.
3. Remove all clients and groups, except the default, from Trends Client
page.
4. Ran the Trend v3.0 upgrade on the SBS server and rebooted.
5. Booted the clients one by one and did a web install.
Every thing works fine except for the red X next to licenses and the
email message that states:
This notification is sent from Trend Micro Security Server: mySERVER More
than 100% of your seat licenses are in use. Refer to the Product License
screen on your Security Server for more information.
I'm using 5 of 5.
MikeMc
"MikeMc" <mmcelrath@earthlink.net> wrote in message
news:ez9huvg5FHA.2364@TK2MSFTNGP12.phx.gbl...
I tried to upgrade my existing Trend Micro SMC v2.0 on my SBS 2003
Premium server and workstations with the following results:
Problem 1
After upgrade on server I had a red X next to Licenses. It stated that I
was using 5 of 5 licenses and that immediate attention was needed. Also
see Problem 4.
Problem 2
All four computers that I booted after doing the upgrade on the server
resulted in bad client installs of the antivirus software. The existing
v2.0 client was not uninstalled and I ended up with a blend of the two
which actually crashed one of the computers, a laptop. The client on the
server was also affected by this problem. I had to manually uninstall
the old software and then do a web install on each computer.
Problem 3
Logging onto the dashboard and clicking the Security tab on two of the
four computers crashed Internet Explorer.
Problem 4
I started receiving emails every 30 minutes from Trend Micro SMB v3.0
stating that:
"This notification is sent from Trend Micro Security Server: mySERVER
More than 100% of your seat licenses are in use. Refer to the Product
License screen on your Security Server for more information."
Since I use imaging software I was able to restore all of my computers
to a pre upgrade state.
MikeMc
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Kevin Weilbacher [SBS-MVP
Guest
|
| Posted:
Sat Nov 12, 2005 9:14 am Post subject:
Re: Trend Micro SMB v3.0 Upgrade |
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|
My home server has three workstations plus the server, and Trend reports my
user count for license purpose at 4.
--
Kevin Weilbacher [SBS-MVP]
"The days pass by so quickly now, the nights are seldom long"
"Jeff Teel" <jdteel@sugardog.com> wrote in message
news:%23d3wcvl5FHA.2036@TK2MSFTNGP14.phx.gbl...
| Quote: | If the Server takes two licenses, one for SBS and one for Exchange then
they better throw in a couple more licenses for that price if that is how
it's going to work!! It sounds like that something else could be wrong
though because I would be using six licenses with my setup if that were
the case. I have four users on the server and the Trend license shows just
four being used. I do have a client installed on the server as well.
Jeff
"Les Connor [SBS Community Member - SBS MVP]" <les.connor@DEL.cfive.ca
wrote in message news:%23sZV%23hl5FHA.2816@tk2msftngp13.phx.gbl...
Each computer takes a license (including the server). It may also be that
the 'exchange' server takes a license, so it's possible for the SBS to
use 2. But I'm not sure - the CSM console gives you a count.
--
Les Connor [SBS Community Member - SBS MVP]
-----------------------------------------------------------
SBS Rocks !
----------------------
"Tell me and I'll forget. Show me and I'll remember. Involve me and I'll
understand." - Confucius
"MikeMc" <mmcelrath@earthlink.net> wrote in message
news:%23mZYk2k5FHA.3276@TK2MSFTNGP10.phx.gbl...
I now have a good installation by doing the following:
1. I remove all clients form all computers including the server.
2. Reset the connection manager in I.E. to use only the proxy server, no
automatic settings.
3. Remove all clients and groups, except the default, from Trends Client
page.
4. Ran the Trend v3.0 upgrade on the SBS server and rebooted.
5. Booted the clients one by one and did a web install.
Every thing works fine except for the red X next to licenses and the
email message that states:
This notification is sent from Trend Micro Security Server: mySERVER
More than 100% of your seat licenses are in use. Refer to the Product
License screen on your Security Server for more information.
I'm using 5 of 5.
MikeMc
"MikeMc" <mmcelrath@earthlink.net> wrote in message
news:ez9huvg5FHA.2364@TK2MSFTNGP12.phx.gbl...
I tried to upgrade my existing Trend Micro SMC v2.0 on my SBS 2003
Premium server and workstations with the following results:
Problem 1
After upgrade on server I had a red X next to Licenses. It stated that
I was using 5 of 5 licenses and that immediate attention was needed.
Also see Problem 4.
Problem 2
All four computers that I booted after doing the upgrade on the server
resulted in bad client installs of the antivirus software. The existing
v2.0 client was not uninstalled and I ended up with a blend of the two
which actually crashed one of the computers, a laptop. The client on
the server was also affected by this problem. I had to manually
uninstall the old software and then do a web install on each computer.
Problem 3
Logging onto the dashboard and clicking the Security tab on two of the
four computers crashed Internet Explorer.
Problem 4
I started receiving emails every 30 minutes from Trend Micro SMB v3.0
stating that:
"This notification is sent from Trend Micro Security Server: mySERVER
More than 100% of your seat licenses are in use. Refer to the Product
License screen on your Security Server for more information."
Since I use imaging software I was able to restore all of my computers
to a pre upgrade state.
MikeMc
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