Windows Server

M. Bodik · Guest

Help Help Help...
I tried to install the SP1 for SBS 2003, and the first update in the list
(Windows 2003 SP1) failed towards the end with an error: "access denied". No
explanations...
Is there a fix I should install BEFORE the SP1 installation??

Thanks
--
IT is what we do...

Cris Hanna [SBS-MVP] · Guest

Did you read the release notes for SBS SP1 thoroughly!
You should also go here:
http://www.smallbizserver.net/SBS2003/Servicepackspatches/HowtoinstallServicePack1forSBS2003/tabid/236/Default.aspx

then if you are still having problems, post the problem here or calls to PSS
for Service Pack issues are free calls if you are in the US

--
Cris Hanna [SBS-MVP]
-----------------------------------------------
Please do not contact me directly. Please only repond here in the newsgroup
for the benefit of all.
"M. Bodik" <MBodik@discussions.microsoft.com> wrote in message
news:7AF61916-183D-4383-892D-5D87D491D92B@microsoft.com...

IT is what we do... · Guest

I did read the article (twice!), and I'm outside of the US...
I tried everything from disconnecting the network cable (so no one will use
the server by mistake), to stopping all services related to backup and
antivirus (both CA).
I use the Administrator account (that was just renamed) so no access
problems there. Also there are no logs anywhere on the server named errorlog
/ eventlog / setuplog from today...

H E L P

"Cris Hanna [SBS-MVP]" wrote:

Jenny wu [MSFT] · Guest

Hi,

Thanks for posting here! Also thanks for Cris's input.

For your description, I understand that you failed to apply Windows SP1 to
the SBS 2003 server box and got the "access denied" error message. If I am
off base, please don't hesitate to let me know.

For time critical issues (not business down), we suggest you contact your
local product vendor for efficient support; And also you can contact CSS
directly via phone for more immediate assistance:

International Support (non-US/Canada):
http://support.microsoft.com/common/international.aspx

US and Canada:
http://support.microsoft.com/default.aspx?scid=fh;EN-US;OfferProPhone

To continue working with me in the newsgroups, please see the following:

For your now information, please double check the Administrator permissions
and ensure the SBS 2003 server box run normally. Also you can try to create
a new domain admin user account with Add User Wizard and then logon the
server box with the user account to test if the issue disappears.

Note: Please strictly follow Microsoft release note to process update.

If the issue persists, please kindly help me collect some information for
analyze the issue:

1. For Windows Server 2003 SP1 installation failure: C:\Windows\svcpack.log.

2. Check if there is error event log in Event viewer (Start
->Administrators Tools ->Event Viewer). If yes, please help me save a text
copy of Application /System log for further analyze:

To save a text copy of Application /System log:

A. Open Event Viewer: Start -> All Programs -> Administrative Tools ->
Event Viewer.
B. Right-click on Application/System log and select "Save Log File As?".

Please add all files to a zip file and mail me at v-yanniw@microsoft.com.

I appreciate your time to collect information! I am happy to be assistance
of you and look forward to your reply!

Have a nice day!

Sincerely,

Jenny Wu
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
======================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

When opening a new thread via the web interface, we recommend you check the
"Notify me of replies" box to receive e-mail notifications when there are
any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.

Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
======================================================
This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------

M. Bodik · Guest

Sent you all details in an email. Let me know if you don't get it.

Thanks,

M. Bodik
--
IT is what we do...

""Jenny wu [MSFT]"" wrote:

Jenny wu [MSFT] · Guest

Hi Moshe,

To your another question, we need apply Windows 2003 SP1 service packs
first, then apply other service packs. Please take a look at the following
detail information:

The whole SBS 2003 SP1 package disks including:

A. Windows Server 2003 SP1
B. Windows SharePoint Services SP1
C. Exchange Server 2003 SP1
D. Outlook 2003 SP1 (applies to each client)
E. Windows XP SP2 (applies to each client)
F. Active Sync 3.8 (applies to each client)
G. SBS 2003 SP1
H. SQL Server 2000 SP4 (Premium only)
I. ISA 2004 (Premium only)

We need apply the A-G service packs one by one and the G: SBS 2003 SP1
should be applied in the end. The H-I service packs can be applied as you
need and there is no order of them.

The premium SP1 disk just has more contents: SQL Server 2000 SP4 and ISA
2004 than that in the standard SP1 disk. What is more, I would like to give
you some information about apply SP1.

What is more, you can refer to the following articles to apply SBS 2003 SP1:

Suggestion 1:
======================
Before you begin to apply SP1, I suggest you follow the below white paper
to backup your SBS server first. So that your business and data could be
kept safe no matter how the troubleshooting process goes.

Backing Up and Restoring Windows Small Business Server 2003
http://www.microsoft.com/technet/prodtechnol/sbs/2003/maintain/bkuprstr.mspx

Suggestion 2:
======================
It is recommended you apply SBS sp1 follow installation guide provided by
Microsoft and you will not encounter many issues.

You can refer to the following link to apply SBS SP1:
http://www.smallbizserver.net/Default.aspx?PageContentID=62&tabid=236

In the following website you can find many useful resources related to SBS
SP1:
http://www.smallbizserver.net/Default.aspx?PageContentID=53&tabid=236

The website includes: What is SP1 for SBS 2003 and what you need to know |
Standard install step-by-step | Premium install step-by-step | Things to do
after the upgrade | Errors that can occur after the upgrade

Suggestion 3:
======================
To prepare Windows Small Business Server to deploy Windows XP SP2 to client
computers that are running Windows XP Professional, follow these steps on
your Windows Small Business Server-based computer:

Please refer to the following KB article:
884032 Update is available for the Windows Small Business Server 2003 Client
http://support.microsoft.com/?id=884032

Note: installing hotfix 884032 may fail with error about fax service; you
can refer to follow steps to resolve:

Resolution:
================
1. Uninstall Fax Service via SBS Setup using component Selection screen,
set the Action to Uninstall for the Fax Service.
- May require you to Set the correct permissions on the Default Domain
Controller User Right Assignments

- under Group policy - Computer Configuration / Windows Settings / Local
Policys / User Rights Assignments

2. Complete the wizard.

3. Rename the following keys and files to *.old:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Fax
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Fax
C:\Program Files\Microsoft Windows Small Business Server\fax
C:\Winnt\FaxSetup.log

4. Reboot the server
5. Reinstalled the fax service

Hope above information helps! I am happy to be an assistance of you and
look forward to your reply!

Have a nice day!

Sincerely,

Jenny Wu
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
======================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

When opening a new thread via the web interface, we recommend you check the
"Notify me of replies" box to receive e-mail notifications when there are
any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.

Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
======================================================
This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------

Jenny wu [MSFT] · Guest

Hi,

Thanks for your log information! I appreciate your time.

After reviewing the log files, I've noticed the following:

545.813: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x2
545.813: Num Ticks for Copying files : 356375
545.813: Starting process: C:\WINDOWS\uddisp.exe install
"d:\8463775b181d65334fdc8cf1ec\i386\\"
546.235: Return Code = 0
546.235: Starting process: C:\WINDOWS\System32\R2Repair.exe
/ProcessesToRunAfterCopying /SP1
546.235: Return Code = 0
546.250: DoRegistryUpdates:SetupInstallFromInfSection Failed for
ProductInstall.GlobalRegistryChanges.Install error: 0x5
546.250: INF_REGISTRY Failed
546.250: DoInstallation:DoRegistryUpdates failed
547.672: Unregistration of sprecovr successful
547.672: Access is denied.
748.656: Message displayed to the user: Access is denied.
748.656: User Input: OK
748.656: Service Pack 1 installation did not complete.

Select 'OK' to undo the changes that have been made.
750.313: Message displayed to the user: Service Pack 1 installation did not
complete.

Select 'OK' to undo the changes that have been made.
750.313: User Input: OK
750.328: Starting process:
C:\WINDOWS\$NtServicePackUninstall$\spuninst\spuninst.exe /~ -u -z
1002.094: Software Update Rollback has completed with return code 0xbc2.
This rollback requires a reboot.
1002.094: Service Pack 1 installation did not complete.

Windows Server 2003 has been partially updated and may not work properly.
1005.360: Message displayed to the user: Service Pack 1 installation did
not complete.

This behavior may occur if the permissions on some registry keys are not
set properly.

Let's use the steps below to resolve the issue:

1. Open Registry Editor (regedit.exe).

2. Go to the key:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\EventLog\Security\Secur
ity

3. Right-click the key, and then click Permissions.

4. Under Group or user names, click Administrators.

5. Under Permissions for Administrators, make sure that the Allow check box
for the following entries is selected:
~ Full Control
~ Read

6. Click Apply, and then click OK.

7. On the File menu, click Exit to quit Registry Editor.

After that, please verify whether you can install SP1 now.

If the process still persists, please try to create a new Domain admin user
account with Add User wizard (Server Management console -> Users -> Add
User wizard) to test, please tell me the result.

Please try the suggestions above and let me know the results at your
earliest convenience. I am happy to be assistance of you!

Have a nice day!

Sincerely,

Jenny Wu
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
======================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

When opening a new thread via the web interface, we recommend you check the
"Notify me of replies" box to receive e-mail notifications when there are
any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.

Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
======================================================
This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------

M. Bodik · Guest

Sorry... I did not look under the Security for another folder. Saw the
Security Key and thought that was the one. OK with the permissions though.

M. Bodik
--
IT is what we do...

"M. Bodik" wrote:

M. Bodik · Guest

Hi Jenny,

Thanks for your reply, I checked that all you mentioned was ok (it was). I
checked the permission on the folder (..\Event Viewer\Security not (..\Event
Viewer\Security\Security since the later had no permission option...) and
found it to be as you wanted. I will try installing the SP1 when logged under
my account which is an administration account too (plus all the other like
schema admin etc.) and will let you know how it went.

Thanks,

M. Bodik
--
IT is what we do...

""Jenny wu [MSFT]"" wrote:

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