Best method for rolling out remote assistance
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Best method for rolling out remote assistance

 
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PM
Guest
Posted: Tue Nov 08, 2005 5:50 pm    Post subject: Best method for rolling out remote assistance Reply with quote
I have a Windows Server 2003 domain, with Windows XP clients.

I'd like the easiest, quickest way to give me the ability to help desktop
users if I am away from the office.

Currently, I have them go through the netmeeting setup to enable remote
desktop sharing. It is time consuming and just not the ideal way to do it.

I checked out XP's remote assistance, but I don't want users to have to send
me an e-mail to get it to work.

I also checked out NetMeeting's administration kit. This looks good, except
for the fact that I don't see anywhere to automatically configure remote
desktop sharing.

Does anybody have any advice on how I can achieve my goal through a GPO or
some other centralized, simple way?

Thanks
P
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Norbert Fehlauer [MVP]
Guest
Posted: Tue Nov 08, 2005 5:50 pm    Post subject: Re: Best method for rolling out remote assistance Reply with quote
PM wrote:
Hi,

Quote:
Does anybody have any advice on how I can achieve my goal through a
GPO or some other centralized, simple way?

Create a link on your pc with this:
hcp://CN=Microsoft%20Corporation,L=Redmond,S=Washington,C=US/Remote%20Assistance/Escalation/Unsolicited/Unsolicitedrcui.htm

Then you only have to configure all pcs to accept incoming remote
assistence.
Have a look here:
http://www.microsoft.com/technet/prodtechnol/winxppro/maintain/xpmanaged/22_xprem.mspx

HTH
Norbert
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Robert L [MS-MVP]
Guest
Posted: Tue Nov 08, 2005 9:50 pm    Post subject: Re: Best method for rolling out remote assistance Reply with quote
This how to configure remote assistance without sending invitation may help,

How to configure remote assistance
How to configure and use Remote Assistance without sending invitation. Remote
Assistance provides a way for you to get the help you need when you run into ...
http://www.howtonetworking.com/RemoteAccess/remoteassitance0.htm

Bob Lin, MS-MVP, MCSE & CNE
Networking, Internet, Routing, VPN Troubleshooting on http://www.ChicagoTech.net
How to Setup Windows, Network, VPN & Remote Access on http://www.HowToNetworking.com
"PM" <PM@discussions.microsoft.com> wrote in message news:E0CFD55F-9351-438B-80BB-21C59CBEB199@microsoft.com...
I have a Windows Server 2003 domain, with Windows XP clients.

I'd like the easiest, quickest way to give me the ability to help desktop
users if I am away from the office.

Currently, I have them go through the netmeeting setup to enable remote
desktop sharing. It is time consuming and just not the ideal way to do it.

I checked out XP's remote assistance, but I don't want users to have to send
me an e-mail to get it to work.

I also checked out NetMeeting's administration kit. This looks good, except
for the fact that I don't see anywhere to automatically configure remote
desktop sharing.

Does anybody have any advice on how I can achieve my goal through a GPO or
some other centralized, simple way?

Thanks
P
Back to top
 
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