Windows Server

Jenny wu [MSFT] · Guest

Hi Bob,

Thanks for your update!

The issue seems to be weird. For your now situation, I suggest that you
restart the IIS server to see if the issue be fixed. If the issue persists,
I suggest you follow below steps to try to resolve the issue:
I. Please try to reboot the server box and then clean IE cache, temporary
files and ISA cache (If you has installed ISA on the server box) to see if
the issue be fixed.

To clean IE cache on computer, follow the steps:

a). Launch Internet Explorer.
b). Click the Tools menu and then click the Internet Options item.
c). On the General tab, click the "Delete Files" button in the Temporary
Internet Files area.
d). Click to add a checkmark to the "Delete all offline content" item and
then click OK.
e). Click the "Settings" button in the Temporary Internet Files area.
f). Click the "View Files" button, and then remove all the files in the
"Temporary Internet Files" folder. Then close the folder.
g). Click the "View Objects" button, and then remove all the objects whose
status is "Damaged". Then close the folder.
h). Click OK twice to close the dialog boxes.

To clear ISA cache: url cache. You can find the file by default in:

%sysdir%\URlcache

1. Reboot the server and then clean IE cache, temporary files of all client
computers and server box to see if the issue be fixed.

To clean IE cache on computer, follow the steps:

a). Launch Internet Explorer.
b). Click the Tools menu and then click the Internet Options item.
c). On the General tab, click the "Delete Files" button in the Temporary
Internet Files area.
d). Click to add a checkmark to the "Delete all offline content" item and
then click OK.
e). Click the "Settings" button in the Temporary Internet Files area.
f). Click the "View Files" button, and then remove all the files in the
"Temporary Internet Files" folder. Then close the folder.
g). Click the "View Objects" button, and then remove all the objects whose
status is "Damaged". Then close the folder.
h). Click OK twice to close the dialog boxes.

2. Then please try to rerun CEICW again.

Please try to access the Companyweb site from internet, how about the
result?

If the issue persists, please help me collect a screen shot when you
reproduce the issue for analyze.
To make a screen shot:
A. Press Alt + Pr Scrn to capture a screen shot.
B. From Start, go to Run, enter pbrush in the Open box, and then click OK.
C. Use Ctrl + V to paste the screen shot to the canvas.
D. From the File menu, go to Save and save as a JPG file.
Please mail me the screen shot at v-yanniw@microsoft.com

I am happy to be assistance of you and look forward to your reply!

Have a nice day!

Sincerely,

Jenny Wu
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
======================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

When opening a new thread via the web interface, we recommend you check the
"Notify me of replies" box to receive e-mail notifications when there are
any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.

Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
======================================================
This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------

Javier Gomez [SBS MVP] · Guest

Jenny,

I'm sorry... but I think you misunderstood the problem because no matter how
many times you restart IIS, clean the IE cache or rerun CEICW its not going
to change the way the link is set. I have more than a dozen servers on my
watch and ALL OF THEM have that link using the servername (instead of the
FQDN). I'm 100% sure that the problem is not the installation, its just the
way it is.

My suggestion is that if you have an SBS image available-> Open companyweb
and look for the "Remote E-Mail Access" link and see if it points out to
http://server/exchange or http://mail.contoso.com/exchange? I'm sure its the
former (and the way to fix this is to just change the link url).

My $0.02,

--
Javier [SBS MVP]
www.msmvps.com/javier
<< SBS ROCKS!!! >>

""Jenny wu [MSFT]"" <v-yanniw@online.microsoft.com> wrote in message
news:Ow1nyEq5FHA.1236@TK2MSFTNGXA02.phx.gbl...

companyweb cannot route over internet Goto page Previous 1, 2

	Windows Server Forum Index -> Small Business Server 2003	All times are GMT Goto page Previous 1, 2
Page 2 of 2