| Author |
Message |
DeJay
Guest
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 Posted:
Wed Nov 02, 2005 5:51 pm Post subject:
Escalation Path |
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I can't seem to find the settings for escalating problems. In the global
settings there is an option called Alert Resolution State and there are about
7 rules already in place. When I click on those rules to modify there is not
a section to enter an email address or operator. Am I in the wrong area?
What I'm trying to do is set the first alert to go to the helpdesk. Then if
they don't acknowledge it for 2 hours, the next alert goes to an engineer.
If the engineer doesn't acknowledge it in 4 hours it gets sent to a manager
and so on. I would think this would be easy to do. |
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Arie de Haan
Guest
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| Posted:
Wed Nov 02, 2005 9:51 pm Post subject:
Re: Escalation Path |
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In article <4098F235-F7F8-4107-8189-FE6008230EA2@microsoft.com>,
DeJay@discussions.microsoft.com says...
| Quote: | I can't seem to find the settings for escalating problems. In the global
settings there is an option called Alert Resolution State and there are about
7 rules already in place. When I click on those rules to modify there is not
a section to enter an email address or operator. Am I in the wrong area?
What I'm trying to do is set the first alert to go to the helpdesk. Then if
they don't acknowledge it for 2 hours, the next alert goes to an engineer.
If the engineer doesn't acknowledge it in 4 hours it gets sent to a manager
and so on. I would think this would be easy to do.
Sorry, but that's not possible out of the box. |
--
Greetz,
Arie
This posting is provide "AS IS" with no guarantees, warranties, rigths
etc. |
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Daniel Lai [MVP-Managemen
Guest
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| Posted:
Thu Nov 03, 2005 1:51 pm Post subject:
Re: Escalation Path |
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Hello,
Thank you for your posting!
You can just send the notification to the operator by configure the Alert
Response in these rules.
If you have any questions, please feel to let me know. I am glad to be of
assistance.
--
Daniel Lai
Microsoft MVP Program Top Contributor
Windows Server-Management Infrastructure
Microsoft Management Solution Consultant
http://msmvps.com/daniel
"DeJay" <DeJay@discussions.microsoft.com> wrote in message
news:4098F235-F7F8-4107-8189-FE6008230EA2@microsoft.com...
| Quote: | I can't seem to find the settings for escalating problems. In the global
settings there is an option called Alert Resolution State and there are
about
7 rules already in place. When I click on those rules to modify there is
not
a section to enter an email address or operator. Am I in the wrong area?
What I'm trying to do is set the first alert to go to the helpdesk. Then
if
they don't acknowledge it for 2 hours, the next alert goes to an engineer.
If the engineer doesn't acknowledge it in 4 hours it gets sent to a
manager
and so on. I would think this would be easy to do. |
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| Back to top |
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