Windows Server

Bas · Guest

Hi All,

I am encountering a problem with the "free shipping above 50 euro" discount
rule in combination with a "20 % discount on specific products" rule.

When I order a discount product (so 20% off) of 60 euro, the free shipping
discount does not seem the work because I am not paying any shipping costs
and I should (because the amount (60 euro - 20% of 60 = 48 euro) is below the
50 euro.

The same scenario works fine when the original price of the product is below
50 euro....so it looks like Commerce is not looking at the price with
discounts applied when the shipping discount is applied.

FYI:
The 20% off discount has a higer priority than the free shipping discount
and the correct discount interactions are set.

Does anyone have an idea what is wrong here?

Thanks,
Bas.

David Lott [MSFT] · Guest

Hi Bas,

This is expected behavior. The order subtotal before any line item
discounts is used to qualify any order subtotal discounts.

I have heard of a custom work around that involves creating a custom
profile property called OrderSubtotal. Your subtotal discounts then
require this value to be above X in their eligilbility requirements. To
implement this you run the pipelines once to get the OrderSubtotal less
LineItem discounts. Use this value to populate the OrderSubtotal property.
Then run the pipelines again and now that the OrderSubtotal key is
populated, the OrderDiscounts' eligiblity requirements will be met, and
they will apply. This obviously has some performance tradeoffs by running
the pipelines twice.

HTH,
David Lott

Microsoft

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