Windows Server

Brandy Nee [MSFT] · Guest

Hello Ariel,

Thank you for posting back.

From your reply, I understand that you excluded System State and the backup
was successfully. Just double confirm, did you backup to tape or local
drive?

I also suggest that we only backup the System State and see whether the
issue will occur again. If yes, please send me the Backup logs for
research:

1) The Backupxx.log files in the folder 'C:\Documents and Settings\SBS
Backup User\Local Settings\Application Data\Microsoft\Windows
NT\NTBackup\data'.

2) The Sbsbackuplog0x.log files which can be located under the folder
'%sbsprogramdir%\Support\Backup Logs'.

3) On the server, run "eventvwr" (without quotation marks), check whether
there is any error. If yes, double click it, click the Copy button and
paste the full content to the Newsgroup.

I appreciate your time and cooperation, and am looking forward to hearing
from you!

Best regards,

Brandy Nee

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security
======================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
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When opening a new thread via the web interface, we recommend you check the
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different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
======================================================
This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------

Brandy Nee [MSFT] · Guest

Hello Ariel,

Thank you for posting back!

I am still doing researching on this issue. If I have any results, I will
update you ASAP.

Thanks a lot for your time and understanding!

Best regards,

Brandy Nee

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security
======================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

When opening a new thread via the web interface, we recommend you check the
"Notify me of replies" box to receive e-mail notifications when there are
any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.

Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
======================================================
This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------

Brandy Nee [MSFT] · Guest

Hello Ariel,

Thank you for posting back!

Since we have been handling this issue for many days, I would like to make
a summary of the post for your reference:

Problem Description
=============

You are running SBS 2K3 SP1, fails to run Backup wizard and NTBackup to
local hard disk and tape from day One.

Possible Causes
==========

From the Backup Log, I noticed following error information:

********************

The device reported an error on a request to read data from media.
Error reported: Bad data.
There may be a hardware or media problem.
Please check the system event log for relevant failures.
Error: The device reported an error on a request to mount the media.
Error reported: Unknown error.
There may be a hardware or media problem.
Please check the system event log for relevant failures.

Error: C: is not a valid drive, or you do not have access.

Error: The device reported an error on a request to mount the media.
Error reported: Unknown error.
There may be a hardware or media problem.
Please check the system event log for relevant failures.

Error: D: is not a valid drive, or you do not have access.

********************

From the error message, it seems that it is a hardware issue.

Actions Taken
=========

1. KB887975
2. KB817765
3. Rerun Backup Wizard to local hard disk.
4. Application Event Log.
5. How Volume Shadow Copy Service Works
http://www.microsoft.com/technet/prodtechnol/windowsserver2003/library/TechR
ef/2b0d2457-b7d8-42c3-b6c9-59c145b7765f.mspx

My Plan
=====

1. I suggest that we perform a Clean Boot on the SBS Server to see whether
there is any third party software interference.

a. Click Start->Run, type "MSCONFIG" (without the quotation marks) and
click OK.

b. In the System Configuration Utility (MSConfig) window, click the
"Startup" tab.

c. Click to clear all the check marks from the list box under "Startup".

d. Click the Services tab, check the "Hide all Microsoft Services" box and
then click the "Disable All" button to disable the non-Microsoft services.

e. Click OK to close the MSConfig window. Click Yes when you are asked to
restart your computer in order to enable the changes.

f. After restarting, please check whether this issue still exists.

2. I suggest that we rerun NTBackup and backup to LOCAL HARD DISK again,
and then gather the LATEST backup log.

[Note]: Please schedule a downtime, and temporarily disable any third party
software on your server. For example, anti-virus and firewall.

-- To manually run NTBackup, please see:

a. Click Start, click Run, type ntbackup, and then press Enter. The Backup
or Restore Wizard launches.

b. On the Welcome to the Backup or Restore Wizard page, click Advanced Mode.

c. Click the Backup tab. From the Job menu, choose Load Selections.

d. In the File Name box type %sbsprogramdir%\backup.

e. Click Small Business Backup Script.bks to select, and click Open.

f. Please choose your backup tape as backup destination.

g. On the Backup tab, click Start Backup.

h. Can the problem be reproduced?

-- If the issue persists, please help to gather Backup logs and send it to
my mailbox: v-branee@microsoft.com.

a. The Backupxx.log files in the folder 'C:\Documents and Settings\SBS
Backup User\Local Settings\Application Data\Microsoft\Windows
NT\NTBackup\data'.

b. The Sbsbackuplog0x.log files which can be located under the folder
'%sbsprogramdir%\Support\Backup Logs'.

3. Also, please help to gather System Event log. To do so, on the server,
run "eventvwr" (without quotation marks), right click System, save it as
..evt file. Send the file to my mailbox.

4. As you have already running SP1, so you do not need to install KB 817688
-> 833167-> 884848.

I greatly appreciate your time and cooperation, and am looking forward to
hearing from you!

Best regards,

Brandy Nee

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security
======================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

When opening a new thread via the web interface, we recommend you check the
"Notify me of replies" box to receive e-mail notifications when there are
any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.

Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
======================================================
This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------

Brandy Nee [MSFT] · Guest

Hello Ariel,

Thank you for posting back!

Please take your time to perform all the steps.

By the way, you mentioned "we had that same problem on our old NT server",
I need to know whether you old NT Server ran on the same machine as your
current SBS 2K3 Server.

Thanks a lot for your time and I am looking forward to hearing from you!

Best regards,

Brandy Nee

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security
======================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

When opening a new thread via the web interface, we recommend you check the
"Notify me of replies" box to receive e-mail notifications when there are
any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.

Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
======================================================
This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------

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