Helpdesk & Outlook
Windows Server Forum Index Windows Server
Server discussion on Windows platform.
 
 FAQFAQ   MemberlistMemberlist     RegisterRegister 
 ProfileProfile   Log in to check your private messagesLog in to check your private messages   Log inLog in 
 
Google
 
Web winserverhelp.com
Helpdesk & Outlook

 
Post new topic   Reply to topic    Windows Server Forum Index -> Team Services
Author Message
Mark Bowles
Guest
Posted: Thu Oct 06, 2005 4:51 pm    Post subject: Helpdesk & Outlook Reply with quote
This may be the wrong area for this but we use SBS 2003 and would like to use
the sharepoint server as our helpdesk. From what I see the prepackaged
helpdesk does not link to exchange. Is there a way to do this? If not are any
other using this feature as your helpdesk and if so how.

Thanks
Mark
Back to top
Eric S
Guest
Posted: Fri Oct 07, 2005 12:51 pm    Post subject: RE: Helpdesk & Outlook Reply with quote
YOu should be able to go into site administration through administrative tools.
Configure "Default mail server settings"

"Mark Bowles" wrote:

Quote:
This may be the wrong area for this but we use SBS 2003 and would like to use
the sharepoint server as our helpdesk. From what I see the prepackaged
helpdesk does not link to exchange. Is there a way to do this? If not are any
other using this feature as your helpdesk and if so how.

Thanks
Mark
Back to top
Mark Bowles
Guest
Posted: Fri Oct 07, 2005 4:51 pm    Post subject: RE: Helpdesk & Outlook Reply with quote
I'm sorry Eric. When I said link with Outlook/Exchange I meant to allow the
Helpdesk tasks to show up on the Exchange users tasks.

Mark

"Eric S" wrote:

Quote:
YOu should be able to go into site administration through administrative tools.
Configure "Default mail server settings"

"Mark Bowles" wrote:

This may be the wrong area for this but we use SBS 2003 and would like to use
the sharepoint server as our helpdesk. From what I see the prepackaged
helpdesk does not link to exchange. Is there a way to do this? If not are any
other using this feature as your helpdesk and if so how.

Thanks
Mark
Back to top
Jeffrey
Guest
Posted: Sat Oct 15, 2005 8:50 pm    Post subject: RE: Helpdesk & Outlook Reply with quote
Mark,

I don't think there is any Tasks integration between WSS and Exchange. If
the goal is to simply get the information into Outlook, you may be able to
use the WSS alert feature. For example, if your users have Infopath, the
could submit a form that would update a folder that would generate an alert
to subscribed users.

Hope this helps

Jeffrey

"Mark Bowles" wrote:

Quote:
I'm sorry Eric. When I said link with Outlook/Exchange I meant to allow the
Helpdesk tasks to show up on the Exchange users tasks.

Mark

"Eric S" wrote:

YOu should be able to go into site administration through administrative tools.
Configure "Default mail server settings"

"Mark Bowles" wrote:

This may be the wrong area for this but we use SBS 2003 and would like to use
the sharepoint server as our helpdesk. From what I see the prepackaged
helpdesk does not link to exchange. Is there a way to do this? If not are any
other using this feature as your helpdesk and if so how.

Thanks
Mark
Back to top
 
Post new topic   Reply to topic    Windows Server Forum Index -> Team Services All times are GMT
Page 1 of 1

 
 You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum




New Topics Powered by phpBB