Windows Server

Les Rayment · Guest

I have been trying to install the final part of SBS SP1 since the CD's came
out and keep getting the same error message 'This computer cannot be upgraded
to the OEM version of Windows Small Business Server. I have tried changing
the IsRunFromWeb registry entry from 0 to 1 but this does not seem to work fo
me. Does anyone have any other ideas.

Jerry zhao (MSFT · Guest

Hi,

Thanks for your post.

Before we start, I'd like to gather the following information:

1. Is your SBS server OEM version? Have you ever used OEM version CD to
maintain SBS server?

2. Are you using the Dell server?

3. Are there any event logs related to this issue?

4. After you change the registry value of IsRunFromWeb, did you restart the
SBS server?

5. Check the log files under \Program Files\Microsoft Integration\Microsoft
Small Business Server 2003\Logs, and see if there are any error in them.

.. Errorlog.txt

.. Eventlog.txt

.. Setup.log

.. MSI Logs

6. What is the edition of your SBS, premium or standard?

7. Please paste the KB885918.log to the newsgroup, you can find this log
file at c:\windows.

If you have any concern on this thread, I am glad to be of further
assistance. We look forward to hearing from you.

Best regards,

Jerry Zhao (MSFT)

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security

=====================================================
When responding to posts, please "Reply to Group" via your newsreader so
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Les Rayment · Guest

Hi Jerry,

Thanks for taking the time to respond, .y answers to your questions are as
follows:

1. No the server is not an OEM version, although I may of used an OEM set of
disks from the AP on an occassion when repairing the system after a crash
when initialy trying to install Win2k3server SP1.

2. No it ids not a Dell Server.

3. I have looked at the event and error logs and these all stopped recording
additional items as of the 04/19/05 ( about the time of the attempt to
upgrade the server.

4. After changing the IsRunFromWeb registry entry I tried both with a
restart and without, both times it failed and reset the registry entry back
to 0.

5.As mentioned above teh logs all stopped recording additional items on the
04/19/05

6. SBS is Premium edition from AP

7. Details from the KB885918.log of the last couple of attemps to install.

0.360: 2005/07/11 14:06:02.002 (local)
0.360: d:\9afcd161dcfd404db6b309\update\update.exe (version 6.1.22.4)
0.516: DoInstallation: GetProcAddress(InitializeCustomizationDLL) Returned:
0x7f
0.516: Hotfix started with following command line:
0.579: CreateUserInterface: GetProcAddress for DefineInstallCustomUI
failed: 0x7f
0.672: Return Value From IsSbs2003 = 1
0.672: IsSbs2003 returned value( 0x1 ) which is Equal To 0x1
0.672: Condition succeeded for section ChkSBS.Section in Line 1 of
PreRequisite
0.735: ServicePackNumber is Not Present
0.735: First Condition in ChkSBSSP.Section Succeeded
0.735: Condition succeeded for section ChkSBSSP.Section in Line 2 of
PreRequisite
0.782: Return Value From IsEvalSBS = 0
0.782: IsEvalSBS returned value( 0x0 ) which is Equal To 0x0
0.782: Condition succeeded for section ChkIsEval.Section in Line 3 of
PreRequisite
0.782: CSDVersion is Present
0.782: System\CurrentControlSet\Control\Windows\CSDVersion is Greater or
Equal To Specified Value
0.782: Condition succeeded for section ChkOSSPLvl.Section in Line 4 of
PreRequisite
0.782: Return Value From IsExSP1 = 1
0.782: IsExSP1 returned value( 0x1 ) which is Equal To 0x1
0.782: Condition succeeded for section ChkEXSPLvl.Section in Line 5 of
PreRequisite
0.782: Return Value From IsWSSSP1 = 1
0.782: IsWSSSP1 returned value( 0x1 ) which is Equal To 0x1
0.782: Condition succeeded for section ChkWSSSPLvl.Section in Line 6 of
PreRequisite
0.782: Return Value From IsTodolistRunning = 0
0.782: IsTodolistRunning returned value( 0x0 ) which is Equal To 0x0
0.782: Condition succeeded for section ChkTodo.Section in Line 7 of
PreRequisite
0.782: Software\Microsoft\Updates\Windows Small Business Server
2003\SP1\KB891193 is Present
0.782: First Condition in ChkQFE.Section Succeeded
0.782: Condition succeeded for section ChkQFE.Section in Line 8 of
PreRequisite
13.188: ---- Old Information In The Registry ------
13.188: Source:C:\WINDOWS\system32\_000000_.tmp.dll (6.1.22.4)
13.188: Destination:
13.188: Source:C:\WINDOWS\system32\FxsTmp\fxs12F.tmp
13.188: Destination:
13.188: ---- New Information In The Registry ------
13.188: Source:C:\WINDOWS\system32\_000000_.tmp.dll (6.1.22.4)
13.188: Destination:
13.188: Source:C:\WINDOWS\system32\FxsTmp\fxs12F.tmp
13.188: Destination:
13.219: SetProductTypes: InfProductBuildType=BuildType.IL
13.235: SetAltOsLoaderPath: No section uses DirId 65701; done.
13.360: DoInstallation: FetchSourceURL for
d:\9afcd161dcfd404db6b309\update\update.inf failed
13.360: LoadFileQueues: UpdSpGetSourceFileLocation for halaacpi.dll failed:
0xe0000102
13.360: BuildCabinetManifest: update.url absent
13.360: Starting AnalyzeComponents
13.360: AnalyzePhaseZero used 0 ticks
13.360: OEM file scan used 0 ticks
13.625: AnalyzePhaseOne: used 265 ticks
13.625: AnalyzeComponents: Hotpatch analysis disabled; skipping.
13.625: AnalyzeComponents: Hotpatching is disabled.
13.625: AnalyzePhaseTwo used 0 ticks
13.625: AnalyzePhaseThree used 0 ticks
13.625: AnalyzePhaseFive used 0 ticks
13.625: AnalyzePhaseSix used 0 ticks
42.438: AnalyzeComponents used 29078 ticks
42.438: Downloading 0 files
42.438: bPatchMode = FALSE
42.438: Inventory complete: ReturnStatus=0, 29078 ticks
43.172: CreateUninstall = 0,Directory = C:\WINDOWS\$NtUninstallKB885918$
43.172: Num Ticks for invent : 29812
43.172: Allocation size of drive C: is 4096 bytes, free space = 21132001280
bytes
43.172: Drive C: free 20153MB req: 6MB w/uninstall 0MB
43.172: CabinetBuild complete
43.172: Num Ticks for Cabinet build : 0
43.172: DynamicStrings section not defined or empty.
43.172: FileInUse:: need to restart already, turn off
43.219: LoadFileQueues: UpdSpGetSourceFileLocation for halaacpi.dll failed:
0xe0000102
43.297: Copied file: C:\WINDOWS\system32\spmsg.dll
43.375: PFE2: Not avoiding Per File Exceptions.
56.610: Copied file: C:\WINDOWS\pchealth\helpctr\binaries\hscsp_l3.cab
56.657: DoInstallation: Installing assemblies with source root path:
d:\9afcd161dcfd404db6b309\
109.250: Num Ticks for Copying files : 66078
109.250: Num Ticks for Reg update and deleting 0 size files : 0
109.250: Starting process: C:\WINDOWS\system32\spupdsvc.exe /install
109.297: Return Code = 0
109.297: ---- Old Information In The Registry ------
109.297: Source:C:\WINDOWS\system32\_000000_.tmp.dll (6.1.22.4)
109.297: Destination:
109.297: Source:C:\WINDOWS\system32\FxsTmp\fxs12F.tmp
109.297: Destination:
109.297: ---- New Information In The Registry ------
109.297: Source:C:\WINDOWS\system32\_000000_.tmp.dll (6.1.22.4)
109.297: Destination:
109.297: Source:C:\WINDOWS\system32\FxsTmp\fxs12F.tmp
109.297: Destination:
109.313: DoInstallation: A reboot is required because RebootRequired=1 was
specified in the inf.
109.313: DoInstallation: A reboot is required because the
ProcessesToRunAfterReboot inf section was non-empty.
109.313: UpdateSpUpdSvcInf: Source
[ProcessesToRunAfterReboot.RebootNotRequired] section is empty; nothing to do.
408.063: RebootNecessary = 1,WizardInput = 0 , DontReboot = 1, ForceRestart
= 0
1.000:
================================================================================
1.031: 2005/07/11 15:13:27.070 (local)
1.031: d:\5a4436f7910d440431978f\update\update.exe (version 6.1.22.4)
1.297: DoInstallation: GetProcAddress(InitializeCustomizationDLL) Returned:
0x7f
1.297: Hotfix started with following command line:
1.391: CreateUserInterface: GetProcAddress for DefineInstallCustomUI
failed: 0x7f
1.547: Return Value From IsSbs2003 = 1
1.547: IsSbs2003 returned value( 0x1 ) which is Equal To 0x1
1.547: Condition succeeded for section ChkSBS.Section in Line 1 of
PreRequisite
1.547: ServicePackNumber is Not Present
1.547: First Condition in ChkSBSSP.Section Succeeded
1.547: Condition succeeded for section ChkSBSSP.Section in Line 2 of
PreRequisite
1.641: Return Value From IsEvalSBS = 0
1.641: IsEvalSBS returned value( 0x0 ) which is Equal To 0x0
1.641: Condition succeeded for section ChkIsEval.Section in Line 3 of
PreRequisite
1.719: CSDVersion is Present
1.719: System\CurrentControlSet\Control\Windows\CSDVersion is Greater or
Equal To Specified Value
1.719: Condition succeeded for section ChkOSSPLvl.Section in Line 4 of
PreRequisite
1.719: Return Value From IsExSP1 = 1
1.719: IsExSP1 returned value( 0x1 ) which is Equal To 0x1
1.719: Condition succeeded for section ChkEXSPLvl.Section in Line 5 of
PreRequisite
1.719: Return Value From IsWSSSP1 = 1
1.719: IsWSSSP1 returned value( 0x1 ) which is Equal To 0x1
1.719: Condition succeeded for section ChkWSSSPLvl.Section in Line 6 of
PreRequisite
1.719: Return Value From IsTodolistRunning = 0
1.719: IsTodolistRunning returned value( 0x0 ) which is Equal To 0x0
1.719: Condition succeeded for section ChkTodo.Section in Line 7 of
PreRequisite
1.719: Software\Microsoft\Updates\Windows Small Business Server
2003\SP1\KB891193 is Present
1.719: First Condition in ChkQFE.Section Succeeded
1.719: Condition succeeded for section ChkQFE.Section in Line 8 of
PreRequisite
18.313: ---- Old Information In The Registry ------
18.344: Source:C:\WINDOWS\system32\_000000_.tmp.dll (6.1.22.4)
18.344: Destination:
18.344: Source:C:\WINDOWS\system32\FxsTmp\fxs12F.tmp
18.344: Destination:
18.344: ---- New Information In The Registry ------
18.344: Source:C:\WINDOWS\system32\_000000_.tmp.dll (6.1.22.4)
18.344: Destination:
18.344: Source:C:\WINDOWS\system32\FxsTmp\fxs12F.tmp
18.344: Destination:
18.360: SetProductTypes: InfProductBuildType=BuildType.IL
18.375: SetAltOsLoaderPath: No section uses DirId 65701; done.
18.610: DoInstallation: FetchSourceURL for
d:\5a4436f7910d440431978f\update\update.inf failed
18.610: CreateUninstall = 0,Directory = C:\WINDOWS\$NtUninstallKB885918$
18.688: LoadFileQueues: UpdSpGetSourceFileLocation for halaacpi.dll failed:
0xe0000102
18.703: BuildCabinetManifest: update.url absent
18.703: Starting AnalyzeComponents
18.703: AnalyzePhaseZero used 0 ticks
18.703: OEM file scan used 0 ticks
19.047: AnalyzePhaseOne: used 344 ticks
19.047: AnalyzeComponents: Hotpatch analysis disabled; skipping.
19.047: AnalyzeComponents: Hotpatching is disabled.
19.047: AnalyzePhaseTwo used 0 ticks
19.047: AnalyzePhaseThree used 0 ticks
19.047: AnalyzePhaseFive used 0 ticks
19.063: AnalyzePhaseSix used 16 ticks
19.063: AnalyzeComponents used 360 ticks
19.063: Downloading 0 files
19.063: bPatchMode = FALSE
19.063: Inventory complete: ReturnStatus=0, 438 ticks
19.063: Num Ticks for invent : 453
19.063: Allocation size of drive C: is 4096 bytes, free space = 21127753728
bytes
19.063: Drive C: free 20148MB req: 6MB w/uninstall 0MB
19.063: CabinetBuild complete
19.063: Num Ticks for Cabinet build : 0
19.063: DynamicStrings section not defined or empty.
19.063: FileInUse:: need to restart already, turn off
19.110: LoadFileQueues: UpdSpGetSourceFileLocation for halaacpi.dll failed:
0xe0000102
19.250: Copied file: C:\WINDOWS\system32\spmsg.dll
19.453: PFE2: Not avoiding Per File Exceptions.
34.000: Copied file: C:\WINDOWS\pchealth\helpctr\binaries\hscsp_l3.cab
34.063: DoInstallation: Installing assemblies with source root path:
d:\5a4436f7910d440431978f\
63.485: Num Ticks for Copying files : 44422
63.485: Num Ticks for Reg update and deleting 0 size files : 0
63.485: Starting process: C:\WINDOWS\system32\spupdsvc.exe /install
63.750: Return Code = 0
63.750: ---- Old Information In The Registry ------
63.750: Source:C:\WINDOWS\system32\_000000_.tmp.dll (6.1.22.4)
63.750: Destination:
63.750: Source:C:\WINDOWS\system32\FxsTmp\fxs12F.tmp
63.750: Destination:
63.750: ---- New Information In The Registry ------
63.750: Source:C:\WINDOWS\system32\_000000_.tmp.dll (6.1.22.4)
63.750: Destination:
63.750: Source:C:\WINDOWS\system32\FxsTmp\fxs12F.tmp
63.750: Destination:
63.781: DoInstallation: A reboot is required because RebootRequired=1 was
specified in the inf.
63.781: DoInstallation: A reboot is required because the
ProcessesToRunAfterReboot inf section was non-empty.
63.781: UpdateSpUpdSvcInf: Source
[ProcessesToRunAfterReboot.RebootNotRequired] section is empty; nothing to do.
69.750: RebootNecessary = 1,WizardInput = 0 , DontReboot = 1, ForceRestart = 0

Kindest Regards

Les Rayment

Jerry zhao (MSFT · Guest

Hi,

Thanks for the update.

Your issue is very weird to me and I am now still research on it. However,
I want to collect more information for further troubleshooting:

1. If the update of SBS SP1 is from CD or web download?

2. I would like to confirm with you that you modified the correct register
value for IsRunFromWeb.

hklm\software\microsoft\smallbusinessserver\isrunfromweb

If the IsRunFromWeb is 0x0 then change it to a value of 0x1.
Then run the SBS SP1 setup.

3. Please send me the setup logs KB885918.log, MPSreport. You can download
and run the MPS Report tool from the following link and then send the
generated CAB file to my mailbox v-jerryz@microsoft.com for further
investigation so that we can find what the root cause is:

http://www.microsoft.com/downloads/details.aspx?FamilyId=CEBF3C7C-7CA5-408F-
88B7-F9C79B7306C0&displaylang=en

http://download.microsoft.com/download/b/b/1/bb139fcb-4aac-4fe5-a579-30b0bd9
15706/MPSRPT_SETUPPerf.EXE

Please feel free to let me know if you have any questions or if you need
further assistance.

Best regards,

Jerry Zhao (MSFT)

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security

=====================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
=====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.

pcw · Joined: 29 Jul 2005 Posts: 1

Hello guys,

I got the same problem and it looks like you should install the Service Pack 1 for Windows 2003 Server and Exchange SP1 first before installing SBS 2003 Service Pack.

Best Regards,

paul

Marina Roos [SBS-MVP] · Guest

How to install Service Pack 1 for SBS 2003:
http://www.smallbizserver.net/Default.aspx?tabid=236

--
Regards,

Marina Roos
Microsoft SBS-MVP
One of the Magical M&M's
www.smallbizserver.net
Take part in SBS forum:
http://www.smallbizserver.net/Default.aspx?tabid=53

jduncan626 · Joined: 01 Aug 2005 Posts: 1 Location: Canton, MI

What was the solution? I've got the same error message on my install. I believe it was step 5 - the SBS 2003 SP1 update.

I've been thinking of repeating all the steps after hearing that the service pack can be installed over itself.

Any suggestions would be appreciated.

Thanks.
_________________
Jon

Jerry zhao (MSFT · Guest

Hi Jon,

Thanks for using SBS newsgroup.

========
Have you tried modified the following register value for IsRunFromWeb.

hklm\software\microsoft\smallbusinessserver\isrunfromweb

If the IsRunFromWeb is 0x0 then change it to a value of 0x1.

Then run the SBS SP1 setup.

============

If it does not work, change the value for IsRunFromWeb to 2, run the setup
again see how thing goes.

============

Check the version of the following file:

C:\program files\microsoft integration\windows small business server
2003\suiteinfo.dll

See if it is the retail version of the file, if it is, replace the file
with a OEM version one any try to install the SP1 again.
:
To check the version, right click on the file, select properties, on the
resource tab, expand string

If it is OEM version, it will have an entry that says 74995-OEM
If it is the retail version, it will say just 74995

===========
If all above efforts do not help, we may need to install the SBS components
again, to do so:

1- Insert SBS 2003 Full Package Product (non-SP1) CD1 into drive
2- Launch Setup and proceed all the way through to the Finish page
3- Install SBS 2003 SP1
Note, in step 2, you should not see the component selection page.

After that, run the SBS SP1 setup.

Hope this helps.

Have a nice day.

Best regards,

Jerry Zhao (MSFT)

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security
======================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

When opening a new thread via the web interface, we recommend you check the
"Notify me of replies" box to receive e-mail notifications when there are
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Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
======================================================
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GBWarren · Guest

I am having the exact same problems. Tried the solutions outlined in this
thread with no success. Do you have any further suggestions?

thanks.

Jerry zhao (MSFT · Guest

Hi GBWarren,

Since the resolution provided in the previous post has not helped you, it
may be a different issue. In order to concentrate fully on the new issue I
would suggest that you post it as a separate thread. That way each issue
can receive full attention and will also make the thread more clear and
consistent for others reference.

If you have concerns about starting a new thread, we can continue in this
thread. However, I may need the following information then:

1. Have you tried modified the following register value for IsRunFromWeb.

hklm\software\microsoft\smallbusinessserver\isrunfromweb

If the IsRunFromWeb is 0x0 then change it to a value of 0x1.

Then run the SBS SP1 setup.

If it does not work, change the value for IsRunFromWeb to 2, run the setup
again see how thing goes.

2. Check the version of the following file, what is it?

C:\program files\microsoft integration\windows small business server
2003\suiteinfo.dll

3. 1. Is your SBS server OEM version? Have you ever used OEM version CD to
maintain SBS server?

4. Please send me the following log files, my email address is
v-jerryz@microsoft.com:

under \Program Files\Microsoft Integration\Microsoft Small Business Server
2003\Logs

. Errorlog.txt
. Eventlog.txt
. Setup.log
. MSI Logs

c:\windows\KB885918.log

If you have any questions or concerns, please feel free to let me know.

Best regards,

Jerry Zhao (MSFT)

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security
======================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

When opening a new thread via the web interface, we recommend you check the
"Notify me of replies" box to receive e-mail notifications when there are
any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.

Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
======================================================
This posting is provided "AS IS" with no warranties, and confers no rights.

Jerry zhao (MSFT · Guest

Hi Garan,

Thanks for the log files.

I am now researching on your issue however we may need more information so
please also send me the following log files:

C:\Program Files\Microsoft Integration\Microsoft Small Business Server
2003\Logs

. Errorlog.txt
. Eventlog.txt
. Setup.log
. MSI Logs

Have a nice weekend.

Best regards,

Jerry Zhao
Microsoft Online Partner Support

Get Secure! - www.microsoft.com/security

When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
=====================================================
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roger Cameron · Joined: 06 Dec 2005 Posts: 2

Other than the 'iswebinstall' 0x1 / 0x2 fix did any of you guys get a solution as I'm stuck at present with the same problem?

roger Cameron · Joined: 06 Dec 2005 Posts: 2

It was suiteinfo.dll. Just took a while to find the correct one. I had incorrect one from a base build which I had used prior to a restore(motherboard swap out).

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