Windows Server

cotati · Guest

I keep getting corruption of module bdcluax.ocx. I cannot find any info on
this module on the internet nor within microsoft's kb search.

Can anyone tell me if they know what this module is and its function?

The program affected is the HIS client.

Thank you.

Neil Pike · Guest

If you look at the properties of the file (with say explorer), what
company/names are listed?

Neil Pike. Protech Computing Ltd
Microsoft SNA/HIS MVP

cotati · Guest

Hi Neil:

The company name is Benchmark Data Corp.
They are our vendor of a bank branch teller automation system named Steller.
This raises an interesting point with me.
What do you suppose explains how that when I install new applications that
are not related in any way to their app Steller that the Steller app's
ability to connect to SNA in an IBM mainframe becomes inoperative?

The Steller app errors out on this bdcluax.ocx module. Strangely enough the
'fix' for this is to reinstall the HIS end user client. And for us this
becomes an important issue since we are running out user apps in Citrix
servers and thus we are required to reinstall the his client on all 18 of our
production Citrix servers as well as the 4 test servers.

Any guidance that you can provide would be much appreciated.

Gordon

ph: 707 863-6141

"Neil Pike" wrote:

cotati · Guest

Neil:

UPDATED INFO !!

I sopke with Benchmark's tech support and they made an interesting
observation. That since reinstalling his client resolves the issue that he
felt that there must be something in his client that is getting hosed up.

Your thoughts?

Thanks,

Gordon

"cotati" wrote:

Neil Pike · Guest

Gordon,

Does the same issue occur even in a non-Citrix environment? Are you running
the HIS client in user mode or service mode? What version of HIS are you using?
HIS 2000/SP1/SP2? HIS2004?

I'm thinking here about some sort of profile related issue, possibly unique to
the way Citrix works.

The other applications you install that affect "Steller", do they use HIS in
any way?

Anyway, if I was in front of this one, I'd be using the following tools to
debug what's going on when the Steller app runs and has the error....

depends.exe - to see if the steller exe/ocx has unresolved references, and
where it is picking up all it's files from.

regmon/filemon from sysinternals - see what file(s)/reg keys are being accessed
when the error occurs.

Win32 Detective from www.sstinc.com. This one isn't free like the others, but
it will work in eval mode for 1-2 days. This traces ALL Win32 calls that an
application makes and is an essential part (long with SST's other products) in
my debugging arsenal.

If you have issues with running tracing tools like these on your systems, then
another thing I'd be doing is dumping the HKCU & HKLM registry hive when the
problem occurs and again after you "fix" it by re-installing HIS. Then compare
the two with WinDiff and see if that sheds some light.

Neil Pike · Guest

Gordon,

That's entirely possible - see my other reply for thoughts on debugging.

Another thing to try would be to also install an SNA 3270 emulator - e.g. the one
that comes with HIS, into the Citrix environment as well. If that also breaks at
the same time as the Steller app, then that points to it being a "HIS" issue
rather than an app issue.

Your version of HIS is key, as I vauely recall that there were compat issues with
earlier versions of HIS client with terminal services (and if you're running
Citrix then you're running terminal services). HIS 2000 SP1 may have fixed this.
Or I may be wrong as I'm off-line at the moment and don't have all the relevant
info to check.

Either way, it's worth a try using HIS 2000 SP2 client (or HIS 2004 client), if
you're on an earlier version.

Neil Pike · Guest

Gordon,

cotati · Guest

Hi Neil:

Thanks for your response.

SO here we go:

1. No, there is no issue in our non-Citrix environment since the Steller app
does not run in that environment.
2. User or service mode...don't know what that is. We just install the end
user client straight off the CD taking defaults other than of course
specifying our HIS domain.
3. Version HIS 5.0 SP-1
4. Other apps, no, the current problem app is Phrophix by Prophis Systems in
Canada and no , there is no host interface.
5. Regarding the unresolved references issue, since the Steller app is
running w/out issue until after the Prophix install, you'd think that there
were no unresolved references of any consequence.

Below I have pasted a portion of a recent email from out techs at Benchmark
Data:

"MFC is often a problem area. There are numerous sub-components that must be
kept in sync.
I spoke with Jeff Franklin about this, he is not aware of anything that is
included with Citrix that would
watch what is being installed. He said he will see if he can find something.
-----Original Message-----
From: Sims, Gordon [mailto:Gordon.Sims@fnf.com]
Sent: Friday, June 17, 2005 1:12 PM
To: ewild@benchmarkdata.com
Subject: FW: Module Corruption

-----Original Message-----
From: Sims, Gordon
Sent: Fri 6/17/2005 10:26 AM
To: Wild, Ed
Cc: Victa, Arvin; Rodriguez, Claudia; Berge, Jim
Subject: FW: Module Corruption

Hi Ed:

If you could find time to review this list I would greatly appreciate it.
Any suspects?

Thank you,

Gordon
-----Original Message-----
From: PROPHIX Customer Support [mailto:csupport@prophix.com]
Sent: Fri 6/17/2005 10:07 AM
To: Sims, Gordon
Cc: Berge, Jim; Rodriguez, Claudia; Victa, Arvin
Subject: RE: Module Corruption

Hi Gordon,

We have confirmed with our Development team that PROPHIX does not produce a
detailed log of all installation actions.
Here's a list of supporting components (non-PROPHIX and non-Pilot) that we
install:

VB6 Runtime
MDAC 2.7
MFC Runtime 6.2
Jet 4.0.1
ATL 3.0
MS Windows Common Controls
Microsoft FlexGrid Control 6.0
Microsoft Data Formating Object Library 6.0
Microsoft OLE 2.40 for Windows NT and Windows 95
Microsoft SysInfo Control 6.0
Microsoft Tabbed Dialog Control 6.0

Hope this helps.
Regards,

PROPHIX Software Customer Support"

Thank you Neil....Gordon

"Neil Pike" wrote:

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