| Author |
Message |
Linda Nako
Guest
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 Posted:
Mon Nov 01, 2004 2:50 am Post subject:
Cannot install HIS 2004 over 2000 trial version |
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I have W2K Server with HIS 2000 trial version. I purchased HIS and received
2004 since 2000 is discontinued. I tried to install 2004 without
uninstalling 2000 trial and the install log has the following error:
[9:46:33 AM Info] SNA setup mode is HIServer
[9:46:33 AM Error]
d:\depot4400\fullsail\private\setup\setuphook\hisproductclass.cpp(34): This
action is only valid for products that are currently installed
[9:46:33 AM Error]
d:\depot4400\fullsail\private\setup\setuphook\snaupgrade.cpp(80): This
action is only valid for products that are currently installed
[9:46:33 AM Error]
d:\depot4400\fullsail\private\setup\setuphook\prehook.cpp(109): This action
is only valid for products that are currently installed
[9:46:33 AM Info] Leaving external pre hook function
[9:46:33 AM Info] Prehook function returned: -2147023291.
[9:46:33 AM Info] Prehook function failed and returned the follwoing error
message: (null)
=== Logging stopped: 9:46:39 AM Sunday, October 31, 2004 ===
=== Logging started at: 9:48:44 AM Sunday, October 31, 2004 Build:
6.0.1701.0 Calling process: E:\Setup.exe ===
The current user is RMS\Administrator.
Computer name: RMS3
OS Version: 5.0 Build: 2195 Service Pack: 4.0 Suite: 272 Product Type: 3
[9:48:44 AM Info] Ran setup.exe from temp directory - return
code: -2147023291
[9:48:44 AM Error]
c:\depotsetup\private\common\setup\wizard\exe\setup.cpp(1078): FAILED hr =
80070645
[9:48:44 AM Info] Uninitializing COM.
[9:48:44 AM Info] Freeing command line.
[9:48:44 AM Info] Exiting setup, hr = -2147023291
=== Logging stopped: 9:48:44 AM Sunday, October 31, 2004 ===
I don't understand what's wrong. What I would prefer is to get a licensed
copy of 2000 so I can downgrade from the licensed version of 2004 that I
have. I am looking for a solution that is simpler and painless. HIS 2000
is running great and all I need is to keep it running now that I have a
license. Help.
Linda |
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lsring@hotmail.com
Guest
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| Posted:
Mon Nov 01, 2004 9:44 am Post subject:
RE: Cannot install HIS 2004 over 2000 trial version |
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Mainstream support for HIS 2000 does not end until 12/2006 so I am not sure
why you are not able to get the software. HIS 2004 just came out of beta so
we are waiting a while before we upgrade to HIS 2004 as well.
"Linda Nako" wrote:
| Quote: | I have W2K Server with HIS 2000 trial version. I purchased HIS and received
2004 since 2000 is discontinued. I tried to install 2004 without
uninstalling 2000 trial and the install log has the following error:
[9:46:33 AM Info] SNA setup mode is HIServer
[9:46:33 AM Error]
d:\depot4400\fullsail\private\setup\setuphook\hisproductclass.cpp(34): This
action is only valid for products that are currently installed
[9:46:33 AM Error]
d:\depot4400\fullsail\private\setup\setuphook\snaupgrade.cpp(80): This
action is only valid for products that are currently installed
[9:46:33 AM Error]
d:\depot4400\fullsail\private\setup\setuphook\prehook.cpp(109): This action
is only valid for products that are currently installed
[9:46:33 AM Info] Leaving external pre hook function
[9:46:33 AM Info] Prehook function returned: -2147023291.
[9:46:33 AM Info] Prehook function failed and returned the follwoing error
message: (null)
=== Logging stopped: 9:46:39 AM Sunday, October 31, 2004 ===
=== Logging started at: 9:48:44 AM Sunday, October 31, 2004 Build:
6.0.1701.0 Calling process: E:\Setup.exe ===
The current user is RMS\Administrator.
Computer name: RMS3
OS Version: 5.0 Build: 2195 Service Pack: 4.0 Suite: 272 Product Type: 3
[9:48:44 AM Info] Ran setup.exe from temp directory - return
code: -2147023291
[9:48:44 AM Error]
c:\depotsetup\private\common\setup\wizard\exe\setup.cpp(1078): FAILED hr =
80070645
[9:48:44 AM Info] Uninitializing COM.
[9:48:44 AM Info] Freeing command line.
[9:48:44 AM Info] Exiting setup, hr = -2147023291
=== Logging stopped: 9:48:44 AM Sunday, October 31, 2004 ===
I don't understand what's wrong. What I would prefer is to get a licensed
copy of 2000 so I can downgrade from the licensed version of 2004 that I
have. I am looking for a solution that is simpler and painless. HIS 2000
is running great and all I need is to keep it running now that I have a
license. Help.
Linda
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Neil Pike
Guest
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| Posted:
Mon Nov 01, 2004 6:13 pm Post subject:
Re: Cannot install HIS 2004 over 2000 trial version |
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Linda,
Have you tried uninstalling the 2000 trial and then installing 2004?
Neil Pike. Protech Computing Ltd
(Please post ALL replies to the newsgroup only unless indicated otherwise) |
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Linda Nako
Guest
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| Posted:
Tue Nov 02, 2004 12:28 am Post subject:
Re: Cannot install HIS 2004 over 2000 trial version |
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I did not try uninstalling 2000 trial because I was hoping there was an
easier solution. I am worried about not being able to install 2004 and then
having to reinstall the trial since we are actively using HIS now.
Linda
"Neil Pike" <neilpike@compuserve.com> wrote in message
news:VA.0000626a.2d54e7f7@compuserve.com...
| Quote: | Linda,
Have you tried uninstalling the 2000 trial and then installing 2004?
Neil Pike. Protech Computing Ltd
(Please post ALL replies to the newsgroup only unless indicated
otherwise)
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Linda Nako
Guest
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| Posted:
Tue Nov 02, 2004 1:34 am Post subject:
Re: Cannot install HIS 2004 over 2000 trial version |
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Neil,
I found documentation saying that 2004 does not install over the trial
version so the answer is to uninstall. I don't want to install 2004 so I
just emailed Microsoft to find out how to get hold of a 2000 licensed
version. Thanks for your reply.
Linda
"Neil Pike" <neilpike@compuserve.com> wrote in message
news:VA.0000626a.2d54e7f7@compuserve.com...
| Quote: | Linda,
Have you tried uninstalling the 2000 trial and then installing 2004?
Neil Pike. Protech Computing Ltd
(Please post ALL replies to the newsgroup only unless indicated
otherwise)
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Neil Pike
Guest
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| Posted:
Tue Nov 02, 2004 2:07 pm Post subject:
Re: Cannot install HIS 2004 over 2000 trial version |
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No problem Linda. Their fulfilment dept should be able to do it for you.
| Quote: | I found documentation saying that 2004 does not install over the trial
version so the answer is to uninstall. I don't want to install 2004 so I
just emailed Microsoft to find out how to get hold of a 2000 licensed
version. Thanks for your reply.
|
Neil Pike. Protech Computing Ltd
(Please post ALL replies to the newsgroup only unless indicated otherwise) |
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