Windows Server

Logan Burt · Guest

I have been tasked with installing LCS in our environment. I installed LCS
2005 in our lab environment and put Windows Messenger 5.1 on two client
machines that I made a part of the lab domain. Whenever I try to connect
with a client, I get the error, "Signing in to SIP Communications Service
failed because the service is temporarily unavailable".

My AD domain is "testlab.xyzco". I do not have an Exchange Server in this
lab environment yet (we recently recreated the environment from scratch), but
when I do, its SMTP domain will be "test.xyzco.com". The SIP domain
defaulted to "testlab.xyzco", and that is also tha domain listed in the LCS
Global Properties. In Active Directory, I enabled LCS for several users and
configured their SIP URI to be "sip:<userID>@testlab.xyzco". On the client
side, under Options|accounts|SIP Communications Service Account, I have
"<userID>@testlab@xyzco", and after clicking the Advanced button, I put the
FQDN of the LCS server (lcs.testlab.xyzco) as the server name and set it to
use TCP.

What am I doing wrong with this? Is a mail server required?

Thank you for your help with this.

Logan Burt · Guest

I found more info.

The MSSQL$RTC service will not start and so the LCS server cannot connect to
the backend database.

I used a default installation of LCS, and I thought that it was supposed to
install and configure MSDE for use by the LCS. What do I need to do to get a
database operational and being used by LCS? I see event ID 19011 for the
database failing to start, and event ID 30961 for failure to connect to the
backend database.

How do I get a database running and configured for use by LCS (Standard
Edition)?

Thank you.

"Logan Burt" wrote:

toml@online.microsoft.com · Guest

LCS 2005 SE will install MSDE as part of the installation, it won't be
successful if it does not do this.

Have you activated the LCS server? Typically you get prompted for this.

I think it is possible that if you run setup again this might work,
although the link might not be active so you will have to resort to the
command line. Check out http://office.microsoft.com/livecomm and the 2005
technical link for a document on the command line.

The other possibility is that the service account does not have the proper
rights on the MSDE database. I offer this to you but keep in mind that what
I put below was from a disaster recovery problem reported and reproduced
internally.

From the Live Communications Server 2005 Standard Edition CD run:
<drive>\Setup\I386\DBsetup\dbsetup.wsf /setsecurity /serveracct:domain\user

Please report back to the group if this works so I can see how far reaching
this might be. Also if you could save event logs and setup logs I would
like to get a copy when I return from the UK.

TomL LCS Kid

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Thread-Topic: Problem accessing server
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References: <B5787691-69D5-41A2-95D0-BC274250F340@microsoft.com>
Subject: RE: Problem accessing server
Date: Fri, 7 Jan 2005 11:17:08 -0800
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I found more info.

The MSSQL$RTC service will not start and so the LCS server cannot connect
to
the backend database.

I used a default installation of LCS, and I thought that it was supposed to
install and configure MSDE for use by the LCS. What do I need to do to get
a
database operational and being used by LCS? I see event ID 19011 for the
database failing to start, and event ID 30961 for failure to connect to the
backend database.

How do I get a database running and configured for use by LCS (Standard
Edition)?

Thank you.

"Logan Burt" wrote:

Logan Burt · Guest

Thank you very much for your reply.

I have found that after a restart, the MSSQL$RTC service starts, but the LCS
service fails to start. If I immediately try to manually start the LCS
service, it shows up as "started" in Services, then it fails. However, if I
wait a few minutes and try again to restart the LCS service, it starts
normally, it shows no errors in the event log, and the server is available to
clients.

When it fails, the first error I see in the Application log is Event ID
20491, description:
"Server could not retrieve information from Active Directory
"HRESULT: 8007203a
"Cause: This could happen if the domain controller and/or the global catalog
are not functional or if permissions to the service account have been
altered. ..."

Any ideas why I am seeing that behavior?

Thank you very much.

""Tom Laciano <MSFT>"" wrote:

toml@online.microsoft.com · Guest

The only thing I can think of is service startup if this was also the
Domain Controller.

Otherwise I would look into a network capture which would likely require an
unmanaged hub to capture the LCS server startup. I would look at what other
services are on the box as well.

Tom

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From: "=?Utf-8?B?TG9nYW4gQnVydA==?=" <LoganBurt@discussions.microsoft.com>
References: <B5787691-69D5-41A2-95D0-BC274250F340@microsoft.com>
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Subject: RE: Problem accessing server
Date: Mon, 10 Jan 2005 06:11:01 -0800
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X-Tomcat-NG: microsoft.public.livecomm.general

Thank you very much for your reply.

I have found that after a restart, the MSSQL$RTC service starts, but the
LCS
service fails to start. If I immediately try to manually start the LCS
service, it shows up as "started" in Services, then it fails. However, if
I
wait a few minutes and try again to restart the LCS service, it starts
normally, it shows no errors in the event log, and the server is available
to
clients.

When it fails, the first error I see in the Application log is Event ID
20491, description:
"Server could not retrieve information from Active Directory
"HRESULT: 8007203a
"Cause: This could happen if the domain controller and/or the global
catalog
are not functional or if permissions to the service account have been
altered. ..."

Any ideas why I am seeing that behavior?

Thank you very much.

""Tom Laciano <MSFT>"" wrote:

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